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- Tasks: Provide first and second-line tech support, solving hardware and software issues.
- Company: Join the Windsor Forest Colleges Group, a leading education provider in the South-East.
- Benefits: Enjoy 30 days annual leave, career progression, and subsidised leisure courses.
- Other info: Work in a supportive environment with great work-life balance and on-site perks.
- Why this job: Kickstart your IT career while making a real difference in education.
- Qualifications: No prior experience needed, just a passion for technology and helping others.
The predicted salary is between 24521 - 24521 £ per year.
We are seeking an Apprentice IT Technician to join our IT Services team at our Slough and Langley campuses on a full‑time, fixed‑term basis. This is an apprenticeship with an expected end date of 2 years from commencement. The role pays the National Living Wage of £24,521.29.
As an Apprentice IT Technician you will provide first‑ and second‑line technical support to staff and students, diagnosing and resolving hardware, software and network issues, and escalating complex problems while maintaining a high standard of customer service. This role is essential for ensuring the reliability and efficiency of the IT infrastructure that supports all teaching, learning and administrative activities across the college.
About Us
The Windsor Forest Colleges Group (TWFCG) is a leading education provider in the South‑East, operating four main campuses at Langley, Windsor, Strodes‑Egham and Berkshire College of Agriculture‑Maidenhead. Our teams place the learner at the heart of all we do and deliver education and training to a diverse group of students and businesses each year.
Benefits
- Support roles enjoy 30 days annual leave plus bank holidays
- Career progression opportunities for ambitious staff
- Access to a wide range of subsidised leisure courses
- Access to excellent defined benefit pension schemes
- Free on‑site parking at all sites
- Cycle to Work Scheme
- Family friendly policies to support work‑life balance
- On‑site Coffee Shop
Apprentice IT Technician employer: Windsor College
Contact Detail:
Windsor College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice IT Technician
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TWFCG on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to demonstrate our problem-solving skills and customer service approach, as these are key in the Apprentice IT Technician role.
✨Tip Number 3
Show off your passion for tech! During interviews, we can share personal projects or experiences that highlight our enthusiasm for IT. This will help us stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the TWFCG team.
We think you need these skills to ace Apprentice IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Apprentice IT Technician role. Highlight any relevant experience or skills you have in IT support, even if it's just from personal projects or studies. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how this apprenticeship fits into your career goals. Be genuine and let us know what excites you about joining our team at TWFCG.
Showcase Your Customer Service Skills: Since this role involves providing support to staff and students, make sure to highlight any customer service experience you have. We value a friendly and helpful attitude, so share examples of how you've gone above and beyond to assist others.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need to complete your application there!
How to prepare for a job interview at Windsor College
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues. Be ready to discuss how you would troubleshoot problems, as this role is all about providing first- and second-line support.
✨Show Off Your Customer Service Skills
Since maintaining a high standard of customer service is key, think of examples where you've helped someone solve a problem or provided excellent support. This will show that you understand the importance of user satisfaction.
✨Research the Company
Familiarise yourself with The Windsor Forest Colleges Group and their campuses. Knowing their mission and values can help you align your answers with what they’re looking for in an Apprentice IT Technician.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you determine if it’s the right fit for you. Think about asking about career progression or the types of projects you might work on.