At a Glance
- Tasks: Be the friendly face of our school, providing excellent service to parents, staff, and students.
- Company: Join Great Wyrley Academy, a supportive community-focused school.
- Benefits: Enjoy professional development, generous holidays, and a great work-life balance.
- Other info: Join a growing Multi Academy Trust with fantastic career opportunities.
- Why this job: Make a real difference in young people's lives while working in a positive environment.
- Qualifications: Basic admin knowledge, good communication skills, and a team player attitude.
The predicted salary is between 15922 - 15922 £ per year.
Location: Walsall
Benefits: WAT's benefits include continuous professional development opportunities, pension scheme, free annual flu jab and eye tests, cycle to work scheme, employee assistance programme, work life balance and generous holiday allowance, plus many more.
Grade 1, point 3 (Actual salary £15,922 pa) 27.5 hours per week, permanent, term time only. Required from September 2026.
We are looking to recruit a friendly and professional receptionist and administrator to join our highly effective team. You will be an important member of our school and have a positive approach in this key role. This is a superb opportunity for a proactive and motivated team member, who has the enthusiasm, drive and dedication, to provide outstanding service to our parents, carers, visitors, staff and pupils and to promote our ethos of "Relentlessly Pursuing Excellence".
Great Wyrley Academy is part of a growing Multi Academy Trust which affords our staff many cross-phase opportunities and has achieved 'good' in all areas following its recent Ofsted inspection. We have been recognised for the high-quality education we offer our students, going from strength to strength with a culture of excellence now embedded in every aspect of school life. This is demonstrated through the school’s motto of "Relentlessly Pursuing Excellence".
We offer a very friendly and inclusive working environment where children and the community are at the heart of all we do. We’re more than a school—we’re a community. We’re committed to fostering an inclusive environment where staff are valued, supported, and empowered to make a positive impact on young people’s lives.
Successful candidates should have:
- Some knowledge of administration and office systems / procedures
- NVQ Level 2 or equivalent in relevant area
- Good numeracy and literacy skills
- willingness to undertake first-aid training
- Ability to use a range of ICT systems and packages (e.g. Microsoft Word)
- Good communication skills
- Ability to respond to routine queries, referring to others as appropriate
- Ability to work as part of a team
- Remains calm in difficult situations
- Displays sensitivity and empathy to others
For more information or to arrange for a visit to the school, please contact Mrs Marie Newman, on 01922 419311 ext 3425.
Closing date: 23 June 2026 at 12pm.
Great Wyrley Academy is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check with children’s barred list check. All applications will be considered on receipt, and we reserve the right to close the process prior to the advertised date.
Receptionist/Administration Assistant in Willenhall employer: Windsor Academy Trust
Great Wyrley Academy is an exceptional employer that prioritises the professional development and well-being of its staff, offering a range of benefits including a pension scheme, generous holiday allowance, and a supportive work-life balance. Located in Walsall, our inclusive and friendly environment fosters collaboration and empowers employees to make a meaningful impact on the lives of young people, all while being part of a thriving Multi Academy Trust committed to excellence in education.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administration Assistant in Willenhall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Windsor Academy Trust. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Windsor Academy Trust before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Administration Assistant in Willenhall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Windsor Academy Trust:Your cover letter is your chance to shine! Tell us why you want to work at Windsor Academy Trust specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Windsor Academy Trust!
How to prepare for a job interview at Windsor Academy Trust
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
