At a Glance
- Tasks: Join our reception team, greeting patients and managing appointments with a friendly touch.
- Company: Busy town practice serving 9000 patients with a diverse healthcare team.
- Benefits: Flexible part-time hours, training provided, and a supportive work environment.
- Other info: Opportunity for career growth and essential training in a dynamic healthcare setting.
- Why this job: Make a difference in patient care while gaining valuable experience in healthcare.
- Qualifications: GCSEs in Maths and English; previous experience is a plus but not required.
The predicted salary is between 20000 - 25000 € per year.
Part time position of 22 hrs spread over 4 days of 5.5 hr shifts must be flexible to cover sickness and annual leave. To be part of a reception team.
Main duties of the job include:
- General reception duties including taking medical history to help triage appointments, generating prescriptions, scanning documents, dealing with pharmacy emails.
About us: We are a 9000 patient town practice. We are very busy and have a diverse mix of patients. We have a team comprising doctors, nurses, healthcare assistants, pharmacist, physio and care coordinators.
Main duties and responsibilities of the post:
- Reception Duties: Greet patients and other visitors in a courteous, friendly manner, advising patients with appointments if the doctor/nurse is running on time. Utilise and ensure efficiency of the computerised appointment system and book appointments ensuring sufficient information is recorded to retrieve the correct computer medical record. Monitor flow of patients into consulting and treatment rooms, keeping patients informed of any change in circumstances. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, completing registration procedures accurately and efficiently. Respond to all queries and requests for assistance from patients and other visitors. Explain the practice complaints procedure and provide all necessary written information to patients requesting same. Explain the procedure for internet registration and action requests. Enter requests for home visits into visit book, stating time received and including all relevant information, referring to Duty Doctor if appropriate. Print out appropriate computer patient summaries. Ensure that requests for prescriptions are actioned according to the practice policy. Action on-line requests for repeat prescriptions. Ensure prescription security noting numbers and log in book when new prescription papers are in circulation. Advise patients of relevant charges for private services, accept payment and issue receipts for same. Ensure reception and waiting areas are kept neat and tidy. Check consulting rooms at the end of each session leaving them tidy and ensuring computer terminals are switched off. Make drinks for doctors when requested. Sign for parcels received at desk and distribute to recipients. Monitor windrush medicines email and deal with emails in a timely manner. When patients ring for normal results give information as written by GP and make note in patients record that results have been relayed. Take money for medicals and/or payments for reports letters or firearms certificate. Use sum up where possible, record each transaction on log sheet. Give receipt to patient.
- Management of Medical Records: Ensure all records are accurately assembled in advance if required. Retrieve and re-file records as required, ensuring strict alphabetical order. Ensure correspondence, reports, results etc. are filed in correct record. Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.
- Operation of Telephone System: Receive incoming calls answering within 3 rings where possible. Divert calls and take messages as appropriate. Fill out AccuRx triage form and send for triage. Ensure that telephone system is operational at the beginning of each day and be aware of how to override the automatic night/morning/day messages as appropriate.
- Administration/Computer Input: Ensure all paperwork and computer input is accurate. Scan in information including correspondence, reports etc. into computer notes. Complete the necessary forms for Disabled Car Parking requests.
- Start and End of Day Procedures: Open up premises at start of day, set alarm to day function, unlock the fire door and make all necessary preparation to receive patients. Secure premises at the end of the day, ensuring internal lights are off and alarm activated. Ensure petty cash locked away and prescriptions locked away. Restock clinical rooms paper in printers couch roll etc.
- Any other duties as may be requested by the Practice Manager, Reception Manager or Assistant Reception Manager which are considered appropriate to the post.
Special requirements of the post:
- An understanding, acceptance and adherence to the need for strict confidentiality.
- An ability to use own judgment, resourcefulness, common sense and local knowledge, to respond efficiently and sympathetically to patients enquiries and requests.
- The ability to maintain a high degree of accuracy and competence in the performance of all administrative work.
- The ability to work within the Primary Health Care Team and become an effective member of that team, having a flexible approach to working hours.
- An acceptance of the necessity to attend such training courses as may be deemed helpful for the continued execution of the duties of the medical receptionist.
- Willingness to attend Resuscitation Training on a regular basis (currently 3-yearly).
Qualifications: GCSE grade B to D in Maths and English previous experience helpful but not essential as training will be given.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical receptionist in Banbury employer: Windrush Surgery
At Windrush Surgery, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and patient care. Our part-time Medical Receptionist role provides flexible hours within a busy practice serving a diverse community, along with opportunities for professional growth and training to enhance your skills in a dynamic healthcare environment.
StudySmarter Expert Advice🤫
We think this is how you could land Medical receptionist in Banbury
✨Tip Number 1
Get to know the practice! Research Windrush Surgery and understand their values and patient demographics. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you'd handle specific reception duties, like managing patient queries or dealing with prescriptions, to boost your confidence.
✨Tip Number 3
Be flexible and ready to adapt! Since the role requires covering for sickness and annual leave, highlight your willingness to work varied hours. Share examples of times you've been adaptable in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy, which is a bonus for a medical receptionist role. Don’t forget to follow up after applying!
We think you need these skills to ace Medical receptionist in Banbury
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our busy practice.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles that involved reception duties or working in a healthcare setting, as this will help us see how you fit into our team.
Keep It Clear and Concise:We appreciate a well-structured application! Use clear language and bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively with patients and staff alike.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy to do!
How to prepare for a job interview at Windrush Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a medical receptionist. Familiarise yourself with tasks like managing appointments, handling prescriptions, and dealing with patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your People Skills
As a medical receptionist, you'll be the first point of contact for patients. Practice greeting people warmly and responding to their needs. You might want to role-play common scenarios, like explaining practice procedures or handling complaints, to build your confidence and communication skills.
✨Show Flexibility and Team Spirit
Since the job requires flexibility to cover shifts, be prepared to discuss your availability and willingness to adapt. Highlight any previous experiences where you've worked as part of a team, especially in busy environments, to showcase your ability to collaborate effectively with others.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, such as how they handle patient feedback or what training opportunities are available. This shows your enthusiasm for the role and helps you assess if the practice is the right fit for you.
