At a Glance
- Tasks: Deliver top-notch customer service and drive sales in a vibrant retail environment.
- Company: Join Windrose Landscape Architecture, a company with over 40 years of experience.
- Benefits: Enjoy competitive pay, bonuses, discounts, and 20 days holiday plus extras.
- Other info: Great opportunities for career growth and ongoing training available.
- Why this job: Be part of a growing team and make a real impact on customer experiences.
- Qualifications: Passion for customer service and a proactive attitude are key.
Retail Sales Advisor - Southampton at Windrose Landscape Architecture. Pattern: 20 hours a week, Monday to Friday, 4 hours per day between 11:00 and 17:30 (flexibility may be required). Hourly Rate £12.30 / Annual Salary £12,792 (Full Time Equivalent £25,584).
About The Role: Windrose Landscape Architecture has over 40 years trading and opportunities for internal promotions. The role contributes to daily store operations, drives sales performance and delivers first-class customer service, while maintaining a well-presented environment in line with company policies.
What will I be doing as a Retail Sales Advisor?
- Delivers first-class customer service in line with company expectations, ensuring customer needs are met and encouraging repeat visits.
- Contributes to store sales targets and KPIs including Revenue, Margin, Conversion, Footfall, Quotes and ATV to maximise profitability.
- Contributes to the store outreach plan using local knowledge, which may include outbound sales calls, visiting customers and participating in in-store meetings and events.
- Performs general shop floor duties, including stock replenishment and processing deliveries.
- Maintains Visual Merchandising standards to drive customer engagement and repeat business.
- Accurately completes stock auditing tasks under manager guidance.
- Processes customer payment transactions in line with policy.
- Reads, understands and adheres to all retail policies communicated by the line manager.
- Upholds high standards of cleaning and a healthy shop environment for customers and colleagues.
- Treats visitors with respect and uses training to handle difficult situations constructively.
- Adheres to Health and Safety guidelines to ensure a safe environment.
- Proactively asks questions to ensure understanding of working practices and procedures.
What can I expect working as a Retail Sales Advisor?
- Competitive hourly rate £12.30 and a benefits package.
- Performance-related bonus paid quarterly (pro rata for part time).
- 20 days holiday plus an attendance bonus which can add up to 4 extra days or a cash alternative.
- Christmas Gift Payment.
- Ongoing training and support, in-store and through the learning platform.
- Excellent opportunities for career development in Retail or the wider business.
- Access to hundreds of high street discounts.
- Staff discount on all products with up to 60% off on own-brand products.
- Employee Assistance programme including 24-hour counselling.
About You
- The ideal candidate should have a passion for customer experience with proactivity and a willingness to go the extra mile to find the right solution.
- They should take pride in personal and store standards and seek ways to improve the customer experience.
- Natural communicator who is personable and sociable and wants to work in a growing business.
- Good level of IT literacy to prepare quotes and operate systems such as Excel, Word and Outlook.
- Commercially focused and motivated by hitting store targets.
- Strong work ethic and a drive to contribute to store success.
- Enjoys working as part of a team and contributing to success.
- Organised with good time keeping.
- Basic numeracy, literacy and IT skills.
- Great verbal and written communication skills.
- Motivated by team and personal success.
We value diversity and are committed to an inclusive environment. We welcome applicants from diverse perspectives and backgrounds. Please note: the role involves physical activity such as standing for extended periods and lifting items up to 25 kg. Reasonable accommodations can be made.
About the employer: Windrose Landscape Architecture is the employer for this role. Job location: Southampton, England, United Kingdom.
Retail Sales Advisor - Southampton employer: Windrose Landscape Architecture
Windrose Landscape Architecture is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With over 40 years of experience, we provide competitive pay, performance-related bonuses, and extensive training opportunities, all while fostering a diverse and inclusive environment in the vibrant city of Southampton. Join us to enjoy generous staff discounts, holiday benefits, and a commitment to your career advancement in retail.
Contact Details:
Windrose Landscape Architecture Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor - Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Windrose Landscape Architecture. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your ability to hit sales targets. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Make sure you look presentable and professional for your interview. First impressions matter, especially in retail where customer interaction is key. A smart appearance shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Retail Sales Advisor - Southampton
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you went the extra mile to make someone’s day better. We want to see that spark!
Be Specific About Your Skills:Mention your IT skills and any experience with tools like Excel or Word. If you've hit sales targets before, tell us about it! The more specific you are, the better we can see how you fit into our team.
Keep It Professional but Personal:While we love a friendly tone, make sure your application is still professional. Use clear language and check for typos. A well-presented application shows you care about the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Windrose Landscape Architecture
✨Know the Company Inside Out
Before your interview, take some time to research Windrose Landscape Architecture. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Retail Sales Advisor, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle difficult situations and how you maintained high standards of service.
✨Demonstrate Your Team Spirit
This role requires teamwork, so be ready to discuss how you've successfully collaborated with others in previous jobs. Share specific instances where your contributions helped achieve team goals or improved the work environment.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills and ability to meet sales targets. Think about how you would approach stock replenishment, visual merchandising, or handling customer complaints, and be ready to share your thought process.
