At a Glance
- Tasks: Deliver top-notch customer service and drive sales in a vibrant retail environment.
- Company: Join Windrose Landscape Architecture, a company with over 40 years of experience.
- Benefits: Enjoy competitive pay, bonuses, discounts, and 20 days holiday plus extras.
- Other info: Great opportunities for career growth and ongoing training available.
- Why this job: Be part of a growing team and make a real impact on customer experiences.
- Qualifications: Passion for customer service and a proactive attitude are key.
Retail Sales Advisor - Southampton at Windrose Landscape Architecture. Pattern: 20 hours a week, Monday to Friday, 4 hours per day between 11:00 and 17:30 (flexibility may be required). Hourly Rate £12.30 / Annual Salary £12,792 (Full Time Equivalent £25,584).
About The Role: Windrose Landscape Architecture has over 40 years trading and opportunities for internal promotions. The role contributes to daily store operations, drives sales performance and delivers first-class customer service, while maintaining a well-presented environment in line with company policies.
What will I be doing as a Retail Sales Advisor?
- Delivers first-class customer service in line with company expectations, ensuring customer needs are met and encouraging repeat visits.
- Contributes to store sales targets and KPIs including Revenue, Margin, Conversion, Footfall, Quotes and ATV to maximise profitability.
- Contributes to the store outreach plan using local knowledge, which may include outbound sales calls, visiting customers and participating in in-store meetings and events.
- Performs general shop floor duties, including stock replenishment and processing deliveries.
- Maintains Visual Merchandising standards to drive customer engagement and repeat business.
- Accurately completes stock auditing tasks under manager guidance.
- Processes customer payment transactions in line with policy.
- Reads, understands and adheres to all retail policies communicated by the line manager.
- Upholds high standards of cleaning and a healthy shop environment for customers and colleagues.
- Treats visitors with respect and uses training to handle difficult situations constructively.
- Adheres to Health and Safety guidelines to ensure a safe environment.
- Proactively asks questions to ensure understanding of working practices and procedures.
What can I expect working as a Retail Sales Advisor?
- Competitive hourly rate £12.30 and a benefits package.
- Performance-related bonus paid quarterly (pro rata for part time).
- 20 days holiday plus an attendance bonus which can add up to 4 extra days or a cash alternative.
- Christmas Gift Payment.
- Ongoing training and support, in-store and through the learning platform.
- Excellent opportunities for career development in Retail or the wider business.
- Access to hundreds of high street discounts.
- Staff discount on all products with up to 60% off on own-brand products.
- Employee Assistance programme including 24-hour counselling.
About You
- The ideal candidate should have a passion for customer experience with proactivity and a willingness to go the extra mile to find the right solution.
- They should take pride in personal and store standards and seek ways to improve the customer experience.
- Natural communicator who is personable and sociable and wants to work in a growing business.
- Good level of IT literacy to prepare quotes and operate systems such as Excel, Word and Outlook.
- Commercially focused and motivated by hitting store targets.
- Strong work ethic and a drive to contribute to store success.
- Enjoys working as part of a team and contributing to success.
- Organised with good time keeping.
- Basic numeracy, literacy and IT skills.
- Great verbal and written communication skills.
- Motivated by team and personal success.
We value diversity and are committed to an inclusive environment. We welcome applicants from diverse perspectives and backgrounds. Please note: the role involves physical activity such as standing for extended periods and lifting items up to 25 kg. Reasonable accommodations can be made.
About the employer: Windrose Landscape Architecture is the employer for this role. Job location: Southampton, England, United Kingdom.
Retail Sales Advisor - Southampton employer: Windrose Landscape Architecture
Windrose Landscape Architecture is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With over 40 years of experience, we provide competitive pay, performance-related bonuses, and extensive training opportunities, all while fostering a diverse and inclusive environment in the vibrant city of Southampton. Join us to enjoy generous staff discounts, holiday benefits, and a commitment to your career advancement in retail.
Contact Details:
Windrose Landscape Architecture Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor - Southampton
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Windrose Landscape Architecture, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Windrose Landscape Architecture!
We think you need these skills to ace Retail Sales Advisor - Southampton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Windrose Landscape Architecture, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Windrose Landscape Architecture and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Windrose Landscape Architecture that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Windrose Landscape Architecture
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
