MMRO Crew Chief (Global Deployment)

Windracers Limited is part of the Windracers Limited Group. Windracers design, manufacture and operate uncrewed autonomous drones that provide essential logistics within the mail and parcel, humanitarian assistance, defence, and environmental sectors. Operating at the forefront of the uncrewed, autonomous aviation industry, Windracers continues to grow and there is never a better time to join. We are looking for experienced and ambitious technicians who are experienced in UAV support or analogous technical support who can deliver our services and represent the Company on the global stage.

You will plan for and lead a small team in the conduct of ground tests, support to air tests, modification, maintenance, repair, overhaul and essential logistics for Windracer ULTRA Unmanned Aerial Vehicles (UAV) to the highest possible standard anywhere in the world. The role also demands a willingness to get stuck in with whatever needs to be done as the Company strives to achieve its goals, when deployed working in the leadership of a small team of technicians working as part of a multifunctional team supporting flying operations.

Responsibilities

• Planning, leading and conducting:

• The embodiment of planned fleet modifications
• The completion of scheduled maintenance
• The diagnosis, planning and completion of unscheduled maintenance / repair
• The completion of defined post-manufacture special to role modifications
• The completion of post-manufacture product development modifications in collaboration with engineering / R+D input where necessary
• Sub component manufacture and / or testing to support modification tasks where required
• Ground testing of systems for post-manufacture / modification quality assurance and for fault diagnosis / confirmation of diagnosis
• The rectification of faults found during ground testing
• The ground handling, refuelling and maintenance support to flying operations
• The collation of feedback on system and design challenges for availability management and engineering teams
• Completion of and maintenance of relevant aircraft and equipment electronic records
• The continued management of workspace, ensuring cleanliness and tidiness is maintained
• The conduct of all activity within your area of responsibility in a safe manner and in accordance with the Windracers Health and Safety agenda

Responsible for:

• Other responsibilities as agreed with your manager
• Working in accordance with Windracers values, policies, procedures and guidelines
• The supervision and approval of work conducted by subordinate technicians

Leadership & Continuous Improvement

• Lead, mentor, and develop your MMRO Team to achieve departmental and organisational objectives, establishing key targets for the team whilst growing along with the pace of the business.
• Ensure currency with all relevant industry practices, where applicable, and strive for a continuous learning approach to personal development for both you and the team
• Provide a leading example to the team of adherence to company policies and culture and promote an open and transparent approach to reporting safety concerns and risks

Managers Responsibilities

• Operational Delivery

• Set clear team goals aligned with company targets and business strategy.
• Oversee day-to-day operations or project delivery within your function.
• Balance resource planning, risk management, and deadlines in a fast-paced, agile environment.

• Own the delivery of critical functional or technical areas (e.g. project timelines, compliance, technical direction).
• Ensure outcomes meet quality, safety, and regulatory requirements.

• Serve as a subject matter expert within the MMRO domains, particularly when deployed alongside flight operations team and capability.
• Guide and influence teams through technical leadership or coordination.

• Work closely with other managers (Flight Operations, Engineering Functional & Customer Success) to align priorities and workflows.
• Ensure effective two-way communication between your team and peer team management.

• Uphold documentation, quality, and compliance standards across your area.
• Suggest and implement process improvements to enhance efficiency or scalability.
• Identify opportunities for improving tools, systems, or processes.
• Encourage team innovation and feedback in a scale-up environment.

• Champion company values: Purpose, Agile, Resilient, Team, Safe.
• Ensure all team members work in compliance with HSE standards and quality requirements.

• Manage, coach, and support your team.
• Conduct regular 1:1s, performance reviews, and career development planning.
• Set direct goals for direct reports and support direct reports on setting goals for their teams.
• Foster a high-performance, inclusive, and respectful team culture.

Qualifications & Experience

• Experienced vehicle technician (air, automotive, marine or rail)
• Essential: experienced mechanical or electrical / electronic vehicle fault diagnosis
• Desirable: experienced mechanical and electrical / electronic vehicle fault diagnosis
• Confident supervising within trade group
• Ability to adapt and learn new skills
• Ability to follow and give feedback on engineering drawings or manufacturing packs
• Highly desirable: willingness to periodically operate from remote locations (UK or overseas at the discretion of the employee)
• Experienced with Microsoft Office user
• Desirable: Experienced project / progress management software user (e.g. ERP tools)
• Experience reading MCAD and ECAD drawings
• Desirable: Instructional experience in a related field
• Ability to form effective working relationships quickly with key stakeholders (internal and external)
• Good communication and interpersonal skills to be patient with others, able to build rapport, summarise key facts, and relay information in a timely and effective manner
• Excellent organisational skills and knows what is required to ensure great outcomes
• Attention to detail, quick and accurate, notices when information doesn’t look right and corrects errors or escalates as appropriate ensuring commitment to high standards
• Ability to work on multiple tasks at once without becoming overwhelmed
• Ability to work to and meet deadlines and problem solve with conflicting priorities.
• Working knowledge of MS Office

Personal Qualities

• A self-starter and results oriented, supported by an inquiring mindset able to quickly establish a working capability in a new location and find local resources as necessary
• Willingness to travel globally and live in potentially austere conditions
• Team player who shares information and best practice
• Determined and resilient to find solutions to sometimes difficult questions.
• Eager to work on own initiative and knows how to use resources effectively yet knows when to elevate issues
• Flexible, proactive approach – Flexible and agile approach with an ability to positively respond to change

Qualification Requirements

• Clean Driving Licence with ability to drive C1, D1, D1E.
• Right to work within the UK.
• Ability to travel abroad EU and non-EU territories.
• Vetting and security clearance (as required by role, location or client).

Other

The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the company. The job description may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.

Professional Development

You should pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, while maintaining appropriate awareness of service provider requirements.