Role Scope Based in Segensworth with extensive International travel Role Overview The Customer Success project manager is responsible for leading and coordinating Customer Success projects. This role ensures customer retention, satisfaction, and revenue growth by building strong client relationships, optimizing customer journeys, and leading high-performing, cross functional project teams to deliver specific and agreed projects. The role combines strong and motivational leadership, operational excellence, and hands‑on customer engagement to drive focussed project delivery providing long‑term customer value and business growth. Key Responsibilities Leadership Execute and lead Customer Success projects, aligned with and delivering on company objectives. Coordinate the programme of delivery projects within country (TBA) and act as project manager for key projects. Drive customer retention, expansion, and advocacy within the associated projects. Identify growth opportunities within existing projects. Collaborate with Sales, Marketing, Production, Engineering, Product, and Support teams to enhance customer experience. Team Management
Customer Success Project Manager in Hampshire employer: Windracers Ltd
Windracers Ltd is an exceptional employer located in Fareham, UK, offering a dynamic work environment that fosters innovation and collaboration. With a strong emphasis on employee development and growth opportunities, the company supports its team in navigating the exciting challenges of the aviation industry. Employees benefit from a culture that prioritises safety, quality, and regulatory compliance, making it a rewarding place to contribute to meaningful global operations.
