Team Manager in Telford

The team manager is responsible for all aspects of their allocated team/department or shift. To ensure their direct reports are given clear, concise direction to achieve their targets/objectives, and to ensure that their team/shift are focussed on achieving the highest possible standards in safety, accuracy, productivity and morale.

Key Accountabilities:

• Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
• Work positively to develop and foster good working relationships with colleagues and contracted personnel in order to maintain a culture of mutual respect and dignity.
• Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.
• Promote and display the Epwin Core Values.
• Ensure that all Health & Safety guidelines and legislation are adhered to within their area of control.
• Ensure that all required H&S audits/checks are completed to the required standard/timescales.
• Ensure that all SOP’s/agreed processes are followed by themselves and their teams to achieve the highest levels of accuracy/productivity.
• Ensure that all aspects of absence management and performance management are carried out to the specified company guidelines and instructions.
• Ensure that allocated financial/P&L budgets are achieved through: Overtime Spends, Plant & Machinery Damage, Temp Agency Labour.
• Ensure that new starters receive a positive, engaging, induction and training period, with the required PDR performance reviews being conducted at the specified times.
• Encourage a positive and engaged workforce culture within your team/department.
• Ensure that a CI/Quality culture is adopted within your team/area, and improvement ideas are encouraged and implemented.
• Operate with the highest levels of integrity, support, and cooperation with your team, peers, and other internal and external contacts.
• Deputise for the Head of Warehouse & Distribution where required.
• Create succession planning and development within your team structure, so that your direct reports and their teams have clear career direction.

Key Experiences and Skills Required:

• Senior level warehouse management experience is essential.
• IOSH Qualification – Managing Safely.
• Management experience in a complex, customer driven environment.
• WMS experience, preferably “Navision”.
• Excellent communicator – with the ability to manage and communicate with all levels.
• Excellent problem solving and investigation skills.
• Ability to lead and motivate in a challenging, warehouse environment.
• Clear demonstration of where they have made improvements in their current/previous role.

Performance Measures:

• Attendance including absence and lateness.
• Housekeeping audits.
• Errors and mistakes performance metrics.
• Productivity performance metrics.
• Key performance indicators for the site, team and individually.

Personal Attributes:

• Leadership – strong, consistent, clear, inspire others, integrity, ability to drive through change.
• Empowering Others – Delegation of trust, correct controls, feedback, communicate accountability and responsibility.
• Action orientated – Able to deal with problems in appropriate time frames.
• Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards.
• Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal.
• Strategic agility – recognition of a changing need and speed of response, rapid reaction to challenges.
• High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions.
• Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role.
• People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders.