Team Leader in Telford

The warehouse team leader will be responsible for leading their team of warehouse operatives to achieve appropriate performance in all warehouse activities and tasks. The key delivery aspect of this role is to ensure the customer receives the correct product, the correct quantity, the correct quality, and the correct delivery time/date.

Key Accountabilities:

• Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
• Hold investigation and disciplinary meetings when required.
• Work positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.
• Represent the organisation in a positive way as to avoid damage to corporate image or bringing the company into disrepute.
• Promote and display the Epwin Core Values.
• Ensure high levels of accuracy in all tasks.
• Ensure products are presented at the required standards.
• Ensure health and safety processes and procedures are always followed.
• Ensure adherence to agreed break times.
• Set a professional and good example to all those on site.
• Communicate information via the relevant communication channels.
• Represent the workforce including raising concerns and issues.
• Represent the management team to ensure processes and procedures are followed.
• Alert relevant people to process and product concerns and/or rectify where appropriate.
• Agree and complete training and development requirements as determined by the Manager and the training plan.
• Safeguard property issued by the company.
• Ensure workplace is clean and tidy – all housekeeping procedures are followed, and the workplace is safe.
• Ensure new employees and agency staff are inducted appropriately and trained to the required standard.
• Ensure the team is wearing appropriate uniform and PPE.
• Fault rectification and problem solving.
• Transfer the knowledge and skills among the team.
• Operate machinery and equipment safely, following all procedures.
• Undertake reasonable duties as and when required/as directed by a Manager.

Key Experiences and Skills Required:

• Basic level of numeracy and literacy.
• Ability to use a PC to an operational level.
• Good communication skills.
• Good leadership skills including conflict management.

Desirable Skills, Qualifications and Experience Required:

• IOSH managing safety.
• Previous WMS experience.
• Experience in leading a team in a fast-paced warehouse environment.

Performance Measures:

• Attendance including absence and lateness.
• Housekeeping audits.
• Errors and mistakes performance metrics.
• Productivity performance metrics.
• Key performance indicators for the site, team and individually.

Personal Attributes:

• Leadership – strong, consistent, clear, inspire others, integrity, ability to drive through change.
• Empowering Others – Delegation of trust, correct controls, feedback, communicate accountability and responsibility.
• Action orientated – Able to deal with problems in appropriate time frames.
• Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards.
• Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal.
• Strategic agility – recognition of a changing need and speed of response, rapid reaction to challenges.
• High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions.
• Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role.
• People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders.