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- Tasks: Manage order processing, customer queries, and generate quotes for Epwin Direct customers.
- Company: Join a leading company in the building products sector with a supportive team culture.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Strong communication skills and experience in order processing or sales roles.
- Other info: Great opportunity for career advancement in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Location: Telford
Hours of Work: Monday-Friday (37.5 hours per week)
Job Purpose: The role of the Co-Ordinator is to cover all order processing, customer queries and quote generation for Epwin Direct customers.
Mandatory Responsibilities:
- Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
- Work positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.
- Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.
- Promote and display the Epwin Core Values.
Role and Responsibilities:
- Monitor EDT web portal for orders.
- Process all sales orders onto Business Central for Retail, Trade Point and Frame Sales.
- Process all order acknowledgements and advanced shipping notices on EDT web portal.
- Raise purchase orders on Business Central with fabricators to cover order requirements.
- Customer liaison to enable quote processing - installer and/or surveyor.
- Fabricator capacity management.
- Export order specification documents from configurator and distribute with POs to fabricators via email.
- Follow up order email to fabricator with a call.
- Liaise with fabricators for order confirmation.
- Liaise with fabricators to ensure production of goods in the required timeframe (order progress checks).
- Daily monitoring of capacity dashboard.
- Liaise with fabricators to maintain records of proof of delivery.
- Process all confirmation of deliveries and invoices on EDT web portal.
- Liaise with existing customer service team to ensure posting of purchase orders.
- Liaise with technical team to deal with technical queries.
- Liaise with Evander and/or fabricators on any OTIF failures.
- Manage aftersales process, in association with Evander and/or Fabricator.
- Manage pre-install QC rejection process.
- Deal with general fabricator queries.
- Deal with general queries.
- Co-ordinate POS/training material requests.
- Process quote requests from TSPs using Supplier portals and Windows Designer.
- Record and update deal information through various stages on internal CRM system.
- Contact customers on a weekly basis to follow up on any open deals.
- Co-ordinate required deliveries through the SBD depots for supply only deals and raise Purchase Orders as required.
- Liaise with Trade Sales Partners on deliveries, product queries and any other business as required.
- Liaise with fabricators to obtain competitive quotations for Commercial/Trade Frame contracts and agree delivery schedules in accordance with customer requirements.
Performance Measures:
- Order processing OTIF and accuracy.
- Quote Generation.
- Customer Query Resolution.
Skills and Experience Required:
- Good communication skills.
- Knowledge of First Degree Systems (Preferable).
- Good technical understanding of PVCU and Aluminum window and door products.
- Well organised and flexible.
- Attention to detail.
- Good numeracy skills.
- Computer literacy with experience of Word, Excel and Outlook.
- Previously worked within an order processing/sales role.
- Able to integrate into a team and build strong relationships both internally and externally.
Technical Sales Coordinator employer: Window Systems Division
Contact Detail:
Window Systems Division Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they align with your skills. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in order processing and customer service makes you the perfect fit for the Technical Sales Coordinator role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Technical Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Sales Coordinator role. Highlight relevant experience in order processing and customer service, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us at Epwin Direct. Mention specific examples of how you've handled customer queries or processed orders in the past.
Show Off Your Tech Skills: Since we’re looking for someone with good computer literacy, make sure to mention your experience with systems like Business Central or any other relevant software. It’ll show us you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at Window Systems Division
✨Know Your Products Inside Out
Make sure you have a solid understanding of PVCU and Aluminium window and door products. Familiarise yourself with the technical specifications and common customer queries related to these products. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Master the Order Processing Systems
Get to grips with order processing systems like Business Central and the EDT web portal. If possible, practice using similar software or tools beforehand. Being able to discuss your experience with these systems will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since the role involves liaising with customers and fabricators, be prepared to showcase your communication skills. Think of examples where you've successfully resolved customer queries or built strong relationships. This will highlight your ability to work positively with others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, how would you handle a situation where an order is delayed? Prepare some thoughtful responses that reflect your organisational skills and attention to detail, as these are key for this role.
