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- Tasks: Join us as the heartbeat of our operations, ensuring smooth order flow and happy customers.
- Company: Window Fleur is the UK's first ready-planted window box subscription brand, rooted in creativity and nature.
- Benefits: Enjoy a flexible working environment, free seasonal plants, and a friendly team culture.
- Why this job: Be part of a fast-growing brand where your proactive mindset can shine and make an impact.
- Qualifications: 2+ years in a fast-paced D2C brand, Shopify experience, and a full driving licence required.
- Other info: Send a short video application to showcase your personality and why you'd be a great fit!
6 month | 2-3 days a week | London-based, North Acton. Office move planned to SW London in Oct. Hybrid, but must be able to drive. We’re Window Fleur – the UK’s first ready-planted window box subscription brand and we’re looking for an ultra-organised, proactive and positive team member to join our growing team as our new Logistics & Customer Operations Executive.
In this varied and hands-on role, you’ll be the heartbeat of our back-end operations – keeping orders flowing smoothly, stock in check and customers happy. You’ll work closely with our founders and wider freelance team, and play a key part in helping Window Fleur as we grow.
Role responsibilities include:
- Working with our Delivery & CS team managed deliveries
- PO and stock management website and warehouse, updating records, liaising with suppliers
- Overseeing order fulfilment and seasonal box swaps
- Handling some day-to-day customer service enquiries
- Analysing sales and ops data to inform decisions
- Supporting inventory planning and forecasting
You must have:
- 2+ years working in a fast-paced D2C brand
- Shopify experience
- Comfort using Google Sheets / Excel to organise and analyse data
- A full driving licence
- A proactive, solutions-focused mindset: we love a problem-solver!
- Experience working independently in a small team
- Excellent organisation and communication skills
Nice to have:
- Experience with CRM platforms (e.g. Klaviyo, Hubspot, etc.)
- Familiarity with inventory planning and margin tracking
- Experience creating or refining systems and processes
- Basic knowledge of VAT and invoicing
Other perks:
- Dog very welcome
- Lots of free seasonal plants
- Flexible working environment with a small, friendly team
- Be part of a fast-growing brand rooted in creativity, nature and joy
To apply, please send a short 2-5 mins video of yourself, telling us a little bit about you and why you’d be good for the role and CV to hi@windowfleur.com. Subject Line: Logistics & Customer Operations Executive Application. We’ll be looking to extend the contract for the right candidate. Let us know if you have questions – we can’t wait to meet you! Application closes 20.06.25
Logistics & Customer Operations Executive (City of London) employer: Window Fleur
Contact Detail:
Window Fleur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics & Customer Operations Executive (City of London)
✨Tip Number 1
Familiarise yourself with Window Fleur's brand and values. Understanding their mission as the UK's first ready-planted window box subscription service will help you align your responses during the interview and show that you're genuinely interested in the company.
✨Tip Number 2
Highlight your experience with D2C brands and any specific examples of how you've improved logistics or customer operations in previous roles. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Since they value a proactive mindset, think of specific challenges you've faced in logistics or customer service and how you successfully resolved them.
✨Tip Number 4
Since the role involves using tools like Google Sheets and Shopify, be ready to share your proficiency with these platforms. You might even want to prepare a quick demonstration of how you would use them to manage inventory or analyse data.
We think you need these skills to ace Logistics & Customer Operations Executive (City of London)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Logistics & Customer Operations Executive.
Create a Compelling Video: Since the application requires a video introduction, plan what you want to say. Keep it concise (2-5 minutes), engaging, and ensure you express your enthusiasm for the role and how your skills make you a great fit.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in D2C brands and logistics. Highlight your Shopify experience, data analysis skills, and any customer service roles you've held to demonstrate your suitability for the position.
Follow Application Instructions: When submitting your application, ensure you use the correct subject line: 'Logistics & Customer Operations Executive Application'. This shows attention to detail and helps your application stand out.
How to prepare for a job interview at Window Fleur
✨Show Your Organisational Skills
As a Logistics & Customer Operations Executive, being ultra-organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to keep operations running smoothly.
✨Demonstrate Problem-Solving Abilities
Window Fleur values a proactive, solutions-focused mindset. Be ready to discuss specific challenges you've faced in previous roles and how you approached solving them. Highlighting your problem-solving skills will show that you're the right fit for their dynamic environment.
✨Familiarise Yourself with Their Brand
Before the interview, take some time to learn about Window Fleur and their unique offerings. Understanding their products and values will allow you to tailor your responses and show genuine interest in the role and the company.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and future growth plans. This not only shows your enthusiasm but also helps you assess if this is the right workplace for you.
