Customer Operations Executive (hybrid working)
Customer Operations Executive (hybrid working)

Customer Operations Executive (hybrid working)

London Temporary 30000 - 42000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Join us as a Logistics & Customer Operations Executive, managing deliveries and customer service.
  • Company: Window Fleur is the UK's first ready-planted window box subscription brand, focused on creativity and nature.
  • Benefits: Enjoy flexible working, free seasonal plants, and a friendly team environment.
  • Why this job: Be part of a fast-growing brand that values joy and creativity while making a social impact.
  • Qualifications: 2+ years in a fast-paced D2C brand, driving licence, and experience with Google Sheets/Excel.
  • Other info: Submit a short video application to showcase your personality and fit for the role.

The predicted salary is between 30000 - 42000 £ per year.

We’re Window Fleur – the UK’s first ready-planted window box subscription brand and we’re looking for an ultra-organised, proactive and positive team member to join our growing team as our new Logistics & Customer Operations Executive.

You’ll work closely with our founders and wider freelance team, and play a key part in helping Window Fleur as we grow.

  • Working with our Delivery & CS team managed deliveries
  • PO and stock management website and warehouse, updating records, liaising with suppliers
  • Handling some day-to-day customer service enquiries
  • Analysing sales and ops data to inform decisions
  • Supporting inventory planning and forecasting

Requirements:

  • 2+ years working in a fast-paced D2C brand
  • Comfort using Google Sheets / Excel to organise and analyse data
  • A full driving licence
  • Experience with CRM platforms (e.g. Familiarity with inventory planning and margin tracking)

Additional Benefits:

  • Dog very welcome
  • Lots of free seasonal plants
  • Flexible working environment with a small, friendly team
  • Be part of a fast-growing brand rooted in creativity, nature and joy

To apply, please send a short 2-5 mins video of yourself, telling us a little bit about you and why you’d be good for the role and CV to hi@windowfleur. Subject Line: Logistics & Customer Operations Executive Application.

We’ll be looking to extend the contract for the right candidate.

Customer Operations Executive (hybrid working) employer: Window Fleur

At Window Fleur, we pride ourselves on being an innovative and supportive employer, offering a flexible working environment that fosters creativity and collaboration. Our team is small but mighty, providing ample opportunities for personal and professional growth while enjoying unique perks like free seasonal plants and the chance to work closely with our founders. Join us in our mission to bring joy and nature into homes across the UK as we continue to grow in the vibrant setting of London.
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Contact Detail:

Window Fleur Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Operations Executive (hybrid working)

✨Tip Number 1

Make sure to highlight your experience in fast-paced D2C environments during your video application. Share specific examples of how you've successfully managed logistics or customer operations in similar roles.

✨Tip Number 2

Since the role involves data analysis, consider preparing a brief overview of how you've used Google Sheets or Excel in past positions. Mention any specific metrics you tracked and how they influenced decision-making.

✨Tip Number 3

Show your enthusiasm for the brand by discussing your passion for plants or nature in your video. This personal touch can help you stand out as a candidate who aligns with Window Fleur's values.

✨Tip Number 4

Since the position requires a full driving licence, be sure to mention your driving experience in your video. Highlight any relevant logistics or delivery tasks you've handled that demonstrate your capability in this area.

We think you need these skills to ace Customer Operations Executive (hybrid working)

Logistics Management
Customer Service Skills
Data Analysis
Inventory Management
Proficiency in Google Sheets/Excel
CRM Platform Experience
Organisational Skills
Attention to Detail
Problem-Solving Skills
Communication Skills
Driving Licence
Adaptability
Team Collaboration
Time Management

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Logistics & Customer Operations Executive. Familiarise yourself with the key tasks mentioned in the job description, such as managing deliveries, stock management, and customer service.

Craft Your Video: Since the application requires a video introduction, plan what you want to say. Keep it concise (2-5 minutes) and focus on your relevant experience, skills, and why you're excited about joining Window Fleur. Show your personality and enthusiasm!

Tailor Your CV: Make sure your CV highlights your experience in D2C brands, proficiency with Google Sheets/Excel, and any relevant CRM platform experience. Tailor your CV to reflect how your skills align with the requirements of the role.

Follow Application Instructions: When submitting your application, ensure you follow the instructions carefully. Send your video and CV to the specified email address with the correct subject line. Double-check for any typos or errors before hitting send.

How to prepare for a job interview at Window Fleur

✨Show Your Organisational Skills

As a Logistics & Customer Operations Executive, being ultra-organised is key. Prepare examples from your past experiences where you successfully managed logistics or customer operations, highlighting your ability to keep things running smoothly.

✨Demonstrate Data Analysis Proficiency

Since the role involves analysing sales and ops data, be ready to discuss your experience with Google Sheets or Excel. Bring specific examples of how you've used these tools to inform decisions or improve processes in previous roles.

✨Highlight Your Customer Service Experience

You'll be handling day-to-day customer service enquiries, so it's important to showcase your customer service skills. Prepare to share instances where you resolved customer issues effectively and maintained a positive relationship.

✨Express Your Passion for the Brand

Window Fleur values creativity and nature, so make sure to convey your enthusiasm for their mission. Share why you’re excited about the opportunity and how your values align with theirs, especially regarding sustainability and creativity.

Customer Operations Executive (hybrid working)
Window Fleur
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