Windmill Village Hotel, Golf Club & Spa, CV5 9AL
We have an exciting opportunity for a Hotel Receptionist to join our group of hotels, namely the Windmill Village and Manor Hotel, where you will be required to work over both sites. You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art health club and golf club, discounted food & beverage and discounted stays within the group.
Amazing Benefits
- free onsite parking
- free membership to our state of the art health club and golf club
- discounted food & beverage
- discounted stays within the group
Main duties and responsibilities
- Greet and welcome every guest as first point of contact in a professional and responsible manner.
- Ensure all guests are welcomed and checked into the hotels computer system, ensuring correct accommodation is allocated to the guests.
- Ensure guests departing from the hotel are checked out and feedback is acted upon accordingly.
- Assist and be courteous to guests, displaying good customer care, hospitality and social skills at all times.
- Carry out advanced reservations; accept deposits and issue confirmations and receipts. Deal with 'Walk-In's' bookings and cancellations.
- Liaise effectively between departments and management regarding VIP arrivals, groups and functions using the necessary procedures.
- Ensure general correspondence and record keeping is undertaken whilst on shift where necessary, monitoring scanning and updating guest profiles.
- Assists General Guest's enquiries face to face and on the telephone, transfer incoming calls as and when required.
- Liaise with reservations, for the transfer and acceptance of all bookings. Check that room allocations and up-grades are conducted competently, with particular regard to corporate and regular guests, special customer requests, VIP visitors, etc.
- Ensure that all guest arrival and departure administrative functions are carried out correctly, especially the continual maintenance of guest rooming lists, for use during any evacuation emergency.
- Carry out close-of-business administration, reports and balancing. Process hand-over procedures.
- Build and have a full knowledge and promote hotel's facilities, services and company products.
The Essential Skills:
- Have experience of working within a hotel operation or a similar high quality environment
- Be able to deliver excellent customer service at all times
- Be smart and professional in appearance with a "can do" attitude
- Have excellent communication skills
The Desirable Skills:
- Confident personality with presence
- Engaging and the ability to inspire
- Forward Thinking
- Well organised and structured in your approach
Receptionist Windmill Village Hotel, Golf Club & Spa, CV5 9AL Front Office employer: Windmill Village Hotel
As a Breakfast Assistant at our vibrant restaurant, you will thrive in a dynamic environment that prioritises exceptional customer service and employee satisfaction. We offer competitive benefits including discounted accommodation, gym membership, and comprehensive training opportunities, all within a supportive work culture that values your passion and personality. Join us to be part of a team that creates memorable experiences for guests while enjoying personal growth and development in a lively setting.
