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- Tasks: Lead and manage meetings and events operations, ensuring exceptional customer service.
- Company: Join the vibrant NCC Hotel Group, a family-run business with exciting venues.
- Benefits: Enjoy competitive salary, free parking, gym membership, and discounts on food and stays.
- Why this job: Make a real impact by delivering exceptional service in a dynamic environment.
- Qualifications: Experience in hotel operations and a passion for customer service are essential.
- Other info: Great opportunities for personal development and career growth await you.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
The NCC Hotel Group is a vibrant and dynamic family business, consisting of Windmill Village Hotel, Golf Club & Spa and Manor Hotel Solihull – Marco Pierre White Steakhouse Bar & Grill, the business enterprise also includes The National Motorcycle Museum & National Conference Centre.
We have an exciting opportunity for an experienced Meetings & Events Operations Manager to join our hotel; you will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.
As our Meetings and Events Operations Manager your main responsibilities will be to lead, motivate and develop the meetings and events team; take control for the smooth and efficient operation of the department and drive the highest levels of customer service whilst ensuring that the product is delivered consistently.
You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.
Key responsibilities for the Meetings & Events Operations Manager are:
- Oversee and manage all Meetings & Events operations
- Maintain exceptional levels of customer service
- Ensure compliance of hotel brand standards
- Liaise regularly with the sales department on all ongoing and future events taking place
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Be aware of trends and propose ideas to build the range and quality of Meetings & Events
- Optimise sales and contain costs, identifying any areas for action
- Provide effective leadership to the Meetings & Events team, to ensure targets are met and exceeded both for the hotel and individual development
- Ensure communication meetings are conducted and post-meeting minutes generated
- Recruit, manage, train and develop the team
Desired attributes for the Meetings & Events Operations Manager include:
- Has a passion and commitment to customer service
- Well organised and structured in your approach
- Confident personality with presence
- Forward thinking
- Have experience of working within a hotel or similar operation, ideally in a 4 star environment
- Be smart and professional in appearance with a \\\”can do\\\” attitude and excellent communication skills
In return we will offer the successful Meetings and Events Operations Manager:
- Competitive Salary
- Free onsite parking
- Discounts on all food & beverage
- Golf & leisure membership
- Discounted stays worldwide in partnership
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Meeting & Events Operations Manager (Cluster) employer: Windmill Village Hotel, Golf Club & Spa
Contact Detail:
Windmill Village Hotel, Golf Club & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting & Events Operations Manager (Cluster)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in meetings and events. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories that highlight your leadership skills and how you've motivated teams in the past.
✨Tip Number 3
Do your homework! Research the NCC Hotel Group and their events. Knowing their brand and values will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to dive into the exciting world of meetings and events.
We think you need these skills to ace Meeting & Events Operations Manager (Cluster)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Meetings & Events Operations Manager role. Highlight your relevant experience and skills that match the job description, especially your leadership and customer service abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the hospitality industry and how you can contribute to our team. Be sure to mention specific examples of your past successes in similar roles.
Showcase Your Personality: We love a confident personality! Don’t be afraid to let your character shine through in your application. Use a friendly tone and show us why you’d be a great fit for our vibrant team.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Windmill Village Hotel, Golf Club & Spa
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the specifics of the Meetings & Events Operations Manager role. Familiarise yourself with the NCC Hotel Group’s offerings and values, as well as current trends in the events industry. This will help you demonstrate your knowledge and passion during the conversation.
✨Showcase Your Leadership Skills
As a potential leader for the meetings and events team, be ready to share examples of how you've successfully managed teams in the past. Highlight your ability to motivate and develop others, and discuss specific instances where you’ve driven exceptional customer service.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Dress to Impress
First impressions matter, especially in a hospitality setting. Dress smartly and professionally to reflect the standards of a 4-star environment. A polished appearance can boost your confidence and set a positive tone for the interview.
