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- Tasks: Lead a team to deliver exceptional spa experiences and manage daily operations.
- Company: Join a leading hotel known for its commitment to hospitality and guest satisfaction.
- Benefits: Enjoy competitive salary, free gym membership, discounted food, and hotel stays.
- Why this job: Make a real impact on guest experiences in a vibrant spa environment.
- Qualifications: Experience in spa management and a passion for customer service.
- Other info: Opportunity for career growth in a dynamic and supportive setting.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We have an exciting opportunity for a Spa Manager to join our hotel, you will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state-of-the-art gym and golf club, discounted food & beverage and discounted stays within the group.
As our Spa Manager you will know and understand what it means to deliver amazing hospitality and thrive on the challenge of always exceeding guest's expectations. You will be responsible for the overall management of the spa, leading your team of Therapists and Receptionist to be totally customer focused and consistently deliver excellent customer service with an informed, friendly and effective approach.
You must have experience in a similar environment with the knowledge and confidence to deliver the role described below combined with a passion for delivering exceptional service through your team.
As our Spa Manager you will:
- Ensure that all treatment rooms and public areas are prepared for treatments and maintained accordingly at all times.
- Promote the Spa by helping to organise internal and external promotional activities.
- Help to prepare an annual sales and marketing plan for the Spa and adjust and review when necessary.
- Ensure that the Spa department creates a professional impression to customers and team members.
- Evaluate and act promptly and effectively on customer feedback received through any and all channels to achieve positive and consistent results.
- Consistently look for ways to improve guest experience in your areas of responsibility.
- Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service.
- Ensure all treatments are delivered in a professional and appropriate manner ensuring customers are comfortable and at ease whilst receiving an excellent service, through conversation and pleasant surroundings.
- Assist with demonstrations, events, spa show-rounds to members, clients and guests as required.
- Assist when required with spa reservations, reception desk and locker room duties.
- Strive to continually improve guest and members satisfaction and maximize the financial performance of the department.
- Maintain at all times operational standards in regards to service, hygiene and health & safety.
The Ideal Candidate Will:
- Have managerial experience within the spa industry.
- Be committed to delivering a high level of customer service and train others to follow a similar example.
- Have previous proven experience in a 4-star hotel or a similar high-quality environment.
The Essential Skills:
- Engaging and the ability to inspire.
- Have a passion and commitment to quality and customer service.
- Be well organised and structured in your approach.
The Desirable Skills:
- Confident personality with presence.
- Experience in personal training.
- Committed to develop and coach team members to excel.
Spa Manager in Coventry employer: Windmill Village Hotel, Golf Club & Spa
Contact Detail:
Windmill Village Hotel, Golf Club & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and hospitality industry. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on a Spa Manager position!
✨Tip Number 2
Showcase your passion! When you get that interview, let your enthusiasm for delivering exceptional service shine through. Share specific examples of how you've exceeded guest expectations in the past – it’ll make you stand out as a candidate who truly cares.
✨Tip Number 3
Prepare for the unexpected! Be ready to discuss how you would handle various scenarios in the spa environment, from customer complaints to team management. This shows you’re not just about the theory but can also think on your feet.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place!
We think you need these skills to ace Spa Manager in Coventry
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for delivering exceptional service shine through. Share specific examples of how you've gone above and beyond to exceed guest expectations in your previous roles.
Highlight Relevant Experience: Make sure to detail your managerial experience within the spa industry. We want to see how your background aligns with the responsibilities of a Spa Manager, so don’t hold back on showcasing your skills and achievements!
Tailor Your Application: Take the time to customise your application for this role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our vision for the spa.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the process smoother for everyone!
How to prepare for a job interview at Windmill Village Hotel, Golf Club & Spa
✨Know Your Spa Inside Out
Before the interview, make sure you’re familiar with the spa's services, treatments, and any recent promotions. This shows your genuine interest and helps you discuss how you can contribute to their success.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to inspire and train others, as this is crucial for a Spa Manager role. Use specific situations where you improved team performance or customer satisfaction.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Think of scenarios where you’ve gone above and beyond for guests, and how you handle feedback. This will demonstrate your commitment to creating a positive guest experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the spa’s goals, challenges, and team dynamics. This not only shows your interest but also helps you gauge if the environment aligns with your values and management style.