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- Tasks: Lead and inspire the meetings and events team to deliver exceptional service.
- Company: Join a vibrant family business with a dynamic culture.
- Benefits: Enjoy competitive salary, free parking, gym membership, and discounts on food and stays.
- Why this job: Make a real impact in a role that values customer service and team development.
- Qualifications: Experience in hotel operations and a passion for delivering outstanding service.
- Other info: Great opportunities for personal growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. The NCC Hotel Group is a vibrant and dynamic family business, consisting of Windmill Village Hotel, Golf Club & Spa and Manor Hotel Solihull - Marco Pierre White Steakhouse Bar & Grill. The business enterprise also includes The National Motorcycle Museum & National Conference Centre.
We have an exciting opportunity for an experienced Meetings & Events Operations Manager to join our hotel; you will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.
As our Meetings and Events Operations Manager your main responsibilities will be to lead, motivate and develop the meetings and events team; take control for the smooth and efficient operation of the department and drive the highest levels of customer service whilst ensuring that the product is delivered consistently.
You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.
Key responsibilities for the Meetings & Events Operations Manager are:- Oversee and manage all Meetings & Events operations
- Maintain exceptional levels of customer service
- Ensure compliance of hotel brand standards
- Liaise regularly with the sales department on all ongoing and future events taking place
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Be aware of trends and propose ideas to build the range and quality of Meetings & Events
- Optimise sales and contain costs, identifying any areas for action
- Provide effective leadership to the Meetings & Events team, to ensure targets are met and exceeded both for the hotel and individual development
- Ensure communication meetings are conducted and post-meeting minutes generated
- Recruit, manage, train and develop the team
- Has a passion and commitment to customer service
- Well organised and structured in your approach
- Confident personality with presence
- Forward thinking
- Have experience of working within a hotel or similar operation, ideally in a 4 star environment
- Be smart and professional in appearance with a "can do" attitude and excellent communication skills
In return we will offer the successful Meetings and Events Operations Manager: Competitive Salary, Free onsite parking, Discounts on all food & beverage, Golf & leisure membership, Discounted stays worldwide in partnership.
Meeting & Events Operations Manager (Cluster) in Coventry employer: Windmill Village Hotel, Golf Club & Spa
Contact Detail:
Windmill Village Hotel, Golf Club & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting & Events Operations Manager (Cluster) in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in meetings and events. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up at industry events! Attend conferences, trade shows, or local meet-ups related to hospitality and events. It's a great way to meet potential employers and showcase your passion for the field.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to reflect how your experience aligns with their values, especially around customer service and team leadership.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace Meeting & Events Operations Manager (Cluster) in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Meetings & Events Operations Manager role. Highlight your leadership abilities and customer service experience, as these are key to impressing us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your previous experiences have prepared you for it. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and enhance customer satisfaction. Numbers and examples can really make your application stand out to us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining our vibrant team!
How to prepare for a job interview at Windmill Village Hotel, Golf Club & Spa
✨Know Your Venue
Before the interview, take some time to research the NCC Hotel Group and its venues. Familiarise yourself with their offerings, especially the Meetings & Events services. This will not only show your genuine interest but also help you tailor your answers to align with their brand values.
✨Showcase Your Leadership Skills
As a Meetings & Events Operations Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and developed a team. Highlight specific situations where your leadership made a difference in customer service or operational efficiency.
✨Demonstrate Customer Service Passion
The role requires a strong commitment to exceptional customer service. Be ready to discuss how you've gone above and beyond for clients in previous roles. Share stories that illustrate your dedication to creating memorable experiences for guests.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in a fast-paced environment. Think of potential situations you might face as a Meetings & Events Operations Manager and prepare your responses, focusing on your approach to ensuring smooth operations and guest satisfaction.
