At a Glance
- Tasks: Guide families through care decisions with warmth and professionalism.
- Company: Join a leading care provider committed to high-quality care.
- Benefits: Competitive salary of £38,000 plus up to £12,000 OTE and ongoing training.
- Other info: Be part of a supportive team that values trust, respect, and kindness.
- Why this job: Make a real difference in families' lives during pivotal moments.
- Qualifications: Strong communication skills and a background in sales or customer service.
The predicted salary is between 38000 - 38000 £ per year.
Windmill Lodge Care Home is a modern, purpose built 205 bed care home in Lytham St Annes, Lancashire, delivering high quality residential, nursing, dementia and respite care within a warm, supportive and person centred environment.
Are you a high-energy people person who can build trust quickly? Do you thrive on helping families make life-changing decisions with confidence, clarity, and compassion? We are looking for a driven, dynamic professional to help families find the right care while growing privately funded occupancy. You’ll be the first point of contact for enquiries, supporting families with warmth and professionalism, while turning enquiries into admissions and building strong partnerships in the local community.
This is a fast-paced role combining enquiry management with proactive business development. You’ll raise the profile of the home, build relationships with key referral partners, and create new opportunities for growth.
What we’re looking for:
- A confident communicator with a warm, professional, and compassionate approach
- Strong knowledge of Lytham St. Annes and the surrounding area, ideally supported by local networks and community connections
- Strong background in sales, experience in customer service, and family-facing roles will be advantageous
- Highly organised, proactive, and confident managing multiple priorities
- Comfortable using CRM systems, reporting tools, and digital platforms
- Self-motivated, target-driven, and focused on delivering outstanding results
All appointments are subject to an enhanced DBS check.
What you’ll be doing:
- Acting as the first point of contact for families, guiding them with warmth and professionalism
- Delivering home tours and supporting assessments, admissions and contracts
- Building relationships and referral partnerships to raise awareness and grow occupancy
- Supporting the visitor and family journey to ensure a positive experience
- Tracking enquiries and conversion performance to help achieve targets
This is more than a customer-facing role — it’s an opportunity to make a genuine difference to families at a pivotal moment in their lives. You will join a supportive, values-led team, with a competitive salary of £38,000 and OTE of £12,000. Receiving full training and ongoing development will help you excel and make a real impact both within the home and across the local community.
Be the person who makes a lasting first impression and helps families choose with confidence. Apply today to become our Customer Relations Manager in Lytham St. Annes.
About us: Windmill Lodge Care Home is part of Care Concern Group, a family owned, market leading care provider with a strong and growing presence across the United Kingdom. We are committed to delivering high quality care and developing supportive, rewarding workplaces where our teams can thrive.
Our five core values Trust | Respect | Passion | Kindness | Inclusivity are at the heart of everything we do, shaping the care we deliver and the environments we create. If you share these values and want to build or develop your career in care, we would love to hear from you.
Customer Relations Manager employer: Windmill lodge Care Home
Windmill Lodge Care Home is an exceptional employer, offering a supportive and person-centred work environment in Lytham St Annes. As Head Chef, you will enjoy a consistent working pattern with no late evenings or split shifts, alongside generous benefits such as paid DBS, pension, and 5.6 weeks annual leave. With a strong emphasis on employee growth and development, this role provides clear pathways for career progression while allowing you to lead a dedicated team in delivering high-quality meals that enhance the lives of residents.
