At a Glance
- Tasks: Guide families through care decisions with warmth and professionalism.
- Company: Join a leading care provider committed to high-quality care.
- Benefits: Competitive salary of £38,000 plus up to £12,000 OTE and ongoing training.
- Other info: Be part of a supportive team that values trust, respect, and kindness.
- Why this job: Make a real difference in families' lives during pivotal moments.
- Qualifications: Strong communication skills and a background in sales or customer service.
The predicted salary is between 38000 - 38000 £ per year.
Windmill Lodge Care Home is a modern, purpose built 205 bed care home in Lytham St Annes, Lancashire, delivering high quality residential, nursing, dementia and respite care within a warm, supportive and person centred environment.
Are you a high-energy people person who can build trust quickly? Do you thrive on helping families make life-changing decisions with confidence, clarity, and compassion? We are looking for a driven, dynamic professional to help families find the right care while growing privately funded occupancy. You’ll be the first point of contact for enquiries, supporting families with warmth and professionalism, while turning enquiries into admissions and building strong partnerships in the local community.
This is a fast-paced role combining enquiry management with proactive business development. You’ll raise the profile of the home, build relationships with key referral partners, and create new opportunities for growth.
What we’re looking for:
- A confident communicator with a warm, professional, and compassionate approach
- Strong knowledge of Lytham St. Annes and the surrounding area, ideally supported by local networks and community connections
- Strong background in sales, experience in customer service, and family-facing roles will be advantageous
- Highly organised, proactive, and confident managing multiple priorities
- Comfortable using CRM systems, reporting tools, and digital platforms
- Self-motivated, target-driven, and focused on delivering outstanding results
All appointments are subject to an enhanced DBS check.
What you’ll be doing:
- Acting as the first point of contact for families, guiding them with warmth and professionalism
- Delivering home tours and supporting assessments, admissions and contracts
- Building relationships and referral partnerships to raise awareness and grow occupancy
- Supporting the visitor and family journey to ensure a positive experience
- Tracking enquiries and conversion performance to help achieve targets
This is more than a customer-facing role — it’s an opportunity to make a genuine difference to families at a pivotal moment in their lives. You will join a supportive, values-led team, with a competitive salary of £38,000 and OTE of £12,000. Receiving full training and ongoing development will help you excel and make a real impact both within the home and across the local community.
Be the person who makes a lasting first impression and helps families choose with confidence. Apply today to become our Customer Relations Manager in Lytham St. Annes.
About us: Windmill Lodge Care Home is part of Care Concern Group, a family owned, market leading care provider with a strong and growing presence across the United Kingdom. We are committed to delivering high quality care and developing supportive, rewarding workplaces where our teams can thrive.
Our five core values Trust | Respect | Passion | Kindness | Inclusivity are at the heart of everything we do, shaping the care we deliver and the environments we create. If you share these values and want to build or develop your career in care, we would love to hear from you.
Customer Relations Manager employer: Windmill lodge Care Home
At Windmill Lodge Care Home, we pride ourselves on being an exceptional employer, offering a supportive and values-led work environment in the heart of Lytham St Annes. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, all while fostering a culture of trust, respect, and kindness. Join us to make a meaningful impact in the lives of families, with competitive compensation and a strong community focus that sets us apart as a leading care provider.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Windmill lodge Care Home. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Windmill lodge Care Home before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Windmill lodge Care Home:Your cover letter is your chance to shine! Tell us why you want to work at Windmill lodge Care Home specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Windmill lodge Care Home!
How to prepare for a job interview at Windmill lodge Care Home
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
