At a Glance
- Tasks: Provide IT support to a friendly team, helping around 400 users with software and hardware issues.
- Company: Join Winckworth Sherwood, a diverse and growing law firm committed to excellent client service.
- Benefits: Enjoy a supportive environment, flexible shifts, and opportunities for personal and professional growth.
- Other info: Work-life balance is a priority, with a focus on employee well-being and development.
- Why this job: Kickstart your IT career in a collaborative team that values enthusiasm and a proactive attitude.
- Qualifications: No extensive experience needed; just a passion for problem-solving and a desire to learn.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for an entry level candidate to join a very friendly and supportive IT service desk team, to provide IT support to a user group of around 400 people. The team are looking for someone who is enthusiastic, eager to learn and willing to grow through experience. A proactive attitude, strong initiative, and a desire for continuous development are more important to the team than extensive experience.
We are a Microsoft 365 environment with bespoke legal software systems, which include Net Documents and 3E. Day to day tasks will include:
- Answering calls/emails/Teams messages to the IT service desk number/centralised inbox and logging these requests on the helpdesk system
- Providing effective IT support services across the firm both onsite and remotely, across software support/set-up and hardware maintenance and AV set-up.
Please note that candidates will need to be available across the team's shift patterns which are as follows:
- Standard: 9:00 AM - 5:30 PM (with a 1-hour lunch break)
- Flexible shifts on a rota basis:
- Early: 7:30 AM - 4:00 PM
- Late: 9:30 AM - 6:00 PM
ABOUT YOU
You will have a passion for problem solving and a curious mind, place importance on providing excellent client service and a genuine interest in developing a career in a busy but friendly IT service desk team. We are open to seeing candidates who are at the start of their IT journey, so you may have a degree in Computer Science, completed an IT bootcamp course, IT apprenticeship, or have some on the job IT or customer facing experience.
In return, you will be joining a loyal and dedicated service desk team, who support each other and work together to provide a first-class support service to all our people.
WHY US
Winckworth Sherwood is an exciting, diverse, and growing business. We are a full-service law firm with a diverse client base, that prides itself on providing advice across a broad range of sectors and markets. Delivering a first-class service is key to everything we do. Our clients range from some of the UK's largest businesses and institutions, housebuilders and developers through to investors, professional partnerships, family offices, not for profit organisations and private individuals - all of which benefit from the flexible, practical approach of our lawyers.
We recognise that our people play a key part in our success and as a result we are committed to their development and well-being. We promote a healthy work-life balance and flexibility, keeping our people motivated and stimulated to deliver great things.
The company will submit your details to our background screening company, who will conduct a series of background checks. Once these have been completed and we have separately validated your proof of right to work in the UK, a start date can be agreed, and your onboarding schedule can be planned.
Service Desk Analyst employer: Winckworth Sherwood LLP
Winckworth Sherwood LLP is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets tradition. With a strong focus on employee development, you will have access to mentorship from leading telecoms lawyers and opportunities for professional growth within a collaborative team. The firm values work-life balance and fosters a culture of inclusivity, making it an ideal place for those seeking meaningful and rewarding careers in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Winckworth Sherwood LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Winckworth Sherwood LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Winckworth Sherwood LLP:Your cover letter is your chance to shine! Tell us why you want to work at Winckworth Sherwood LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Winckworth Sherwood LLP!
How to prepare for a job interview at Winckworth Sherwood LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
