Hybrid Evening and Weekend Duty Manager, Recreational Assistant and Lifeguard in Winchester

RESPONSIBILITIES OF HYBRID EVENING & WEEKEND DUTY MANAGER, RECREATION ASSISTANT & LIFEGUARD

This role is a dual role, where as a Duty Manager you will also have operational duties as a Recreation Assistant & Lifeguard

• To ensure that the centre’s normal operating procedures and emergency action plans are followed, providing feedback to the Manager on duty when required.
• To notify the Sports Centre Management Team of any damage to the facility or equipment that needs repair or pool safety concerns.
• Adhere to the Winchester College workplace expectations; encompassing strong communication skills, reliability and initiative, safety, and accomplishment of work tasks and supervision.
• Assist with the set-up and take-down of various sports apparatus, including poolside equipment to accommodate the activity programme within the sports centre, balancing the needs of the school with the opportunity for Winchester College Sports club members and other community users to access the facilities.
• To instruct gym users on the correct techniques and safe use of the fitness suite equipment, as well as plan & run weekly fitness classes (qualification dependant.)
• All staff are required to attend mandatory training sessions, including Lifeguard monthly 2hr pool training to ensure they are competent and compliant lifeguards to safely supervise the pool.
• Providing first aid in the event of an injury, rescuing swimmers in danger or distress and administering Cardiopulmonary Resuscitation (CPR) or artificial respiration, if necessary (qualification dependant.). Accident, incident & near-miss reporting.
• It is desirable that all Duty Managers are qualified Pool Plant Operators (training can be offered), so that they are able to complete regular pool water testing, safe chemical dosing, backwashing of the pool and any other trained pool maintenance to support the daily operational requirements and safety of the pool.
• Deliver high standards of customer service, responding appropriately to enquiries, comments, and concerns in a professional and timely manner.
• Maintain safeguarding standards within the sports centre, working closely with the Sports Facilities Management Team.
• Financial control of the sports centre, making sure that all facility users have paid for the appropriate use in advance of their session. Assist the Recreation Assistants Lifeguards (RAL) in the daily income takings reconciliation. Any payment issues or concerns are flagged with the Deputy Manager (DpM) and or Sports Management Team.
• Assist in the supervision and development of the RAL ensure that they are achieving their job roles, abiding to the staff etiquette, wearing the correct uniform etc. Have regular communication, supervise and monitor their workload and set responsibilities.
• Assist the Deputy Manager with the implementation and management of the TechnoGym and Gladstone software, maximising its usage potential by training the RAL’s and customers of the benefits of using.
• To supervise the daily operation of the facilities and the delivery of activities, ensuring that the staff are aware of their daily activity set up / take down requirements and assist if needed.
• To initiate, plan and co‑ordinate Gym challenges, exercise workshops, exercise incentives, so that the gym users have regular interaction with the RAL’s who are qualified Gym Instructors.
• The role will require operating equipment such as sporting, swimming and gym equipment, as well as computer keyboard, cash register, debit machine and standard office equipment.
• Oversee the opening and closing of the facilities (including the pool and AWP), abiding to the opening and closing procedures, dependant on shift patterns.
• To work on other leisure related projects as necessary, commensurate with the grading and responsibility of the post.
• You will be required to be flexible in your approach to working patterns and availability, during holiday closures DMs will be on a shift rotation to complete the chemical level check in the pool plant room. Shift patterns are under review and subject to change, dependant on operational requirements.

Driving licence would also be an advantage but is not essential.

PERSON SPECIFICATION AND KEY QUALITIES

Qualifications and Experience

The postholder must have (essential):

• Significant experience within either/both of a school and commercial customer-facing environment.
• Experience of working within a sports environment and supervising a team. A relevant degree or industry recognised qualification.
• Current Lifeguard qualification (NPLQ) (with the recommended hours to gain qualification renewal, if required.)
• Strong Health and Safety and safeguarding knowledge
• Commitment to promoting and embedding an inclusive culture, with equality of opportunity for all.

The postholder must also be:

• able to thrive in complex and fluid situations, maintaining a friendly, calm and approachable manner;
• committed to continuous improvement and inspired to explore new ideas and initiatives;
• a setter of high standards and attention to detail, particularly with regard to customer service.
• maintain an acceptable level of fitness to enable them to excel in their Lifeguard training and achieve the essential time trial swims.
• A leader,
• With experience of managing and prioritising workloads to create a high performing, efficient team
• Developing the RA LG’s and installing those high standards in the whole Sports Centre team.
• A coach, as part of the wider Sports Centre Management Team, ensuring all staff embrace training and development and can pursue personal / career objectives.

The postholder should have (desirable):

• Level 2 or equivalent fitness industry qualification
• Fitness Class Instructors Qualifications
• First Aid Certificate
• A good understanding of leisure industry software