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- Tasks: Support renters' rights and improve housing standards in the private rented sector.
- Company: Winchester City Council, dedicated to enhancing community living.
- Benefits: Hybrid working, generous leave, health cash plan, and professional development support.
- Why this job: Make a real difference in people's lives by shaping housing policies and practices.
- Qualifications: Experience in housing enforcement and strong communication skills required.
- Other info: Dynamic role with opportunities for career growth and community impact.
The predicted salary is between 36000 - 60000 £ per year.
Closing date: Sunday 22 February 2026
Interview date: Thursday 5 March 2026
Contract type: Fixed Term for 18 months
Please apply online via Winchester City Council's website.
Winchester City Council is seeking a motivated and knowledgeable Strategic Tenancy Relations Officer to support our work enforcing the Renters’ Rights Act 2025 and improving standards across the private rented sector. This is an exciting opportunity to play a key role in shaping how the council protects renters, supports landlords, and delivers safe, fair, and secure homes throughout the district. You will work collaboratively across Strategic Housing and with external partners to uphold the rights of tenants, investigate tenancy issues, and strengthen our enforcement functions.
About the Role
As a Strategic Tenancy Relations Officer, you will:
- Provide expert advice to tenants, landlords, and letting agents on their rights and responsibilities under the Renters’ Rights Act 2025 and wider housing law.
- Lead investigations into suspected breaches of tenancy law, including issuing civil penalties and preparing cases for tribunal and/or prosecution.
- Deliver early intervention activity to prevent tenancy breakdown, reduce homelessness, and support lawful tenancy practices.
- Work with landlords and agents to promote good practice, improve standards, and support homelessness prevention initiatives.
- Prepare enforcement notices, legal documentation, case evidence, and reports for senior managers, elected members, government bodies, and Legal Services.
- Monitor and investigate complaints relating to ombudsman and redress schemes.
- Represent the council at forums, consultations, and working groups as required.
- Use data to identify trends, risks, and opportunities for service improvement and contribute to strategic housing policy development.
- Support implementation of the Social Housing (Regulation) Act 2023, including responsibilities relating to supported accommodation licensing.
- Supervise one team member and help coordinate activity across the Private Sector Housing team.
This is a varied, high impact role where no two days are the same. You’ll be working directly with residents, landlords, partner agencies, and internal colleagues — always with the aim of improving outcomes for those living in the private rented sector.
What we’re looking for:
You will thrive in this role if you are:
- Skilled in communicating complex information clearly—both verbally and in writing.
- Confident in interpreting housing legislation, including tenancy law and the Renters’ Rights Act 2025.
- Experienced in housing enforcement, tenancy relations, property inspections, or responding to private rented sector complaints.
- Calm, objective, and effective when managing challenging or confrontational situations.
- Highly organised, able to prioritise a varied caseload, and comfortable working under pressure.
- Skilled in problem solving and confident making decisions independently.
- Able to build constructive relationships with landlords, tenants, and partner organisations.
- Competent in Microsoft Office, case management systems, and record keeping.
Benefits:
- Hybrid-working (50% in the office, 50% at home – after first 3 weeks in office)
- Employer paid health cash plan
- Salary sacrifice scheme for cars and bikes
- 26 days annual leave per year rising to 33 days - dependent on length of service
- 13 days additional flexi leave per year (subject to operational requirements)
- Option to buy up to 5 days additional annual leave
- Free parking (during work hours) at any Winchester Park and Ride
- Membership to the Local Government Pension Scheme
- Discounts at a range of major high street brands and the two leisure centres in the district
- Season Ticket loans
- Excellent working environment
- Support for continuous professional development
For an informal discussion, please contact John Corrie, Private Sector Housing Manager via email at JCorrie@winchester.gov.uk.
Strategic Tenancy Relations Officer in Winchester employer: Winchester City Council
Contact Detail:
Winchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Tenancy Relations Officer in Winchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Winchester City Council. Check out their website and social media to understand their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions related to tenancy relations and housing law. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Think of specific examples from your past experiences where you've successfully handled challenging situations. Be ready to discuss how you approached these issues and what the outcomes were—this will demonstrate your ability to thrive in a dynamic role like the Strategic Tenancy Relations Officer.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Strategic Tenancy Relations Officer in Winchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Strategic Tenancy Relations Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since this role involves communicating complex information, be sure to demonstrate your writing skills in your application. Keep it clear, concise, and professional—just like we would expect you to do in the job!
Highlight Relevant Experience: Don’t forget to mention any previous experience in housing enforcement or tenancy relations. We want to see how you've tackled similar challenges before, so share specific examples that showcase your problem-solving abilities.
Apply Through Our Website: Remember to submit your application through Winchester City Council's website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Winchester City Council
✨Know Your Legislation
Make sure you brush up on the Renters’ Rights Act 2025 and other relevant housing laws. Being able to discuss these confidently will show that you’re not just knowledgeable but also genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully handled tenancy issues or enforced housing regulations. Sharing these examples will demonstrate your experience and problem-solving skills, which are crucial for this position.
✨Practice Clear Communication
Since the role involves explaining complex information, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with discussing legal concepts in simple terms.
✨Show Your Collaborative Spirit
This job requires working with various stakeholders, so be ready to talk about how you’ve built relationships in past roles. Highlighting your teamwork skills will show that you can effectively collaborate with tenants, landlords, and partner organisations.
