Income Services Manager (ref:205) in Winchester

Overview

Please apply online via Winchester City Council’s website.

This is a fantastic opportunity to work within the Winchester district which is rich in history with a thriving, vibrant, and diverse economy.

You will be leading the delivery of the Income, Homeownership and Tenancy Sustainment services for the Council’s Landlord Service across 5000 homes to enable our communities to thrive and our tenants to sustain their tenancies.

We are looking for an experienced Income Manager to lead on the efficient and effective collection of Housing Revenue Account (HRA) Income streams for the Landlord Service and in so doing, ensuring compliance with both legislation and regulation.

The role contributes to the financial resilience of the HRA as well as that of our customers by supporting them to sustain their tenancies or leases whilst managing and mitigating risks associated with arrears, bad debt, legal action and leasehold disputes.

The role demands a focus on income recovery for all income streams- rental, homeownership, rechargeable repairs, etc, and is the subject matter expert to ensure the maximisation of income for the HRA.

The role is vital in ensuring the delivery of a right first time, quality customer service whilst also driving up customer satisfaction and working in partnership across teams, to promote and enable effective customer engagement.

Reporting to the Service Lead (Landlord Services), we are looking for an exceptional candidate, to join us at an exciting time as we help shape future services and how they are delivered against the backdrop of regulatory inspection preparation and the opportunities presented by LGR.

It will be a challenging and rewarding role and we pride ourselves on our team spirit and ability to get things done.

In return, we offer an excellent package of benefits including:

• Employer paid health cash plan
• Salary sacrifice scheme for cars and bikes
• 26 days annual leave per year rising to 33 days – dependent on length of service (plus flexi-time and option to buy further annual leave)
• Membership to theLocal Government Pension Scheme
• Discounts at a range of major high street brands and the two leisure centres in the district
• Season Ticket loans
• Support for continuous professional development

For an informal discussion about the role, please contact Yvonne Anderson, Service Lead – Landlord Services via email

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