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- Tasks: Lead income services for 5,000 homes, ensuring compliance and financial resilience.
- Company: Join a vibrant council in the historic Winchester district.
- Benefits: Enjoy 26-33 days annual leave, health cash plan, and discounts at major brands.
- Other info: Flexible working options and support for professional development.
- Why this job: Make a real impact on community wellbeing and tenant sustainability.
- Qualifications: Proven experience in managing housing income and compliance.
The predicted salary is between 40000 - 50000 £ per year.
This is a fantastic opportunity to work within the Winchester district which is rich in history with a thriving, vibrant and diverse economy. You will be leading the delivery of the Income, Homeownership and Tenancy Sustainment services for the Council’s Landlord Service across 5,000 homes to enable our communities to thrive and our tenants to sustain their tenancies.
Responsibilities
- Lead on the efficient and effective collection of Housing Revenue Account (HRA) Income streams for the Landlord Service.
- Ensure compliance with legislation and regulation.
- Support the financial resilience of the HRA by managing and mitigating risks associated with arrears, bad debt, legal action and leasehold disputes.
- Focus on income recovery for all income streams – rental, homeownership, rechargeable repairs, etc., and act as the subject matter expert to maximise income for the HRA.
- Deliver a right-first-time, quality customer service, drive customer satisfaction and work in partnership across teams to promote and enable effective customer engagement.
- Report to the Service Lead (Landlord Services) and help shape future services within a regulatory inspection and LGR context.
Qualifications
Experienced Income Manager with a proven track record in managing HRA income, compliance, and risk mitigation within a landlord services setting.
Benefits
- Employer paid health cash plan
- Salary sacrifice scheme for cars and bikes
- 26 days annual leave per year rising to 33 days dependent on length of service (plus flexi-time and option to buy further annual leave)
- Membership to the Local Government Pension Scheme
- Discounts at a range of major high street brands and the two leisure centres in the district
- Season Ticket loans
- Support for continuous professional development
Income Services Manager in Winchester employer: Winchester City Council
Contact Detail:
Winchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Services Manager in Winchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to income services and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to compliance and risk management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our services.
We think you need these skills to ace Income Services Manager in Winchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing HRA income and compliance. We want to see how your skills align with the role of Income Services Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Customer Service Skills: Since delivering a quality customer service is key for this role, let us know about your past experiences where you’ve driven customer satisfaction. Share specific examples that demonstrate your ability to engage effectively with tenants and stakeholders.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re the right fit for the job!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Winchester City Council
✨Know Your Numbers
As an Income Services Manager, you'll need to demonstrate your understanding of Housing Revenue Account (HRA) income streams. Brush up on key metrics related to income collection and arrears management. Be ready to discuss specific examples from your past experience where you successfully maximised income or mitigated risks.
✨Showcase Compliance Knowledge
Compliance is crucial in this role, so make sure you’re familiar with relevant legislation and regulations. Prepare to discuss how you've ensured compliance in previous roles, and think about any challenges you faced and how you overcame them. This will show that you’re not just knowledgeable but also proactive.
✨Customer Service Focus
Delivering a quality customer service is key for this position. Think of examples where you’ve driven customer satisfaction or improved engagement. Be prepared to explain how you would approach customer interactions and resolve issues effectively, as this will highlight your commitment to tenant support.
✨Collaborative Mindset
This role requires working in partnership across teams, so be ready to discuss your experience in collaboration. Share examples of how you’ve worked with different departments to achieve common goals, especially in a landlord services context. This will show that you can foster teamwork and drive results.