At a Glance
- Tasks: Lead income recovery and tenancy sustainment for 5,000 homes in Winchester.
- Company: Winchester City Council, dedicated to community welfare and support.
- Benefits: Employer-paid health plans and 26 to 33 days of annual leave.
- Other info: Join a supportive team focused on collaboration and community impact.
- Why this job: Make a real difference in the lives of residents while ensuring financial resilience.
- Qualifications: Experience in income management, compliance, and customer service.
The predicted salary is between 40000 - 50000 £ per year.
Winchester City Council is seeking an experienced Income Manager to oversee the delivery of Income and Tenancy Sustainment services across 5,000 homes in Winchester. You will ensure effective income recovery while mitigating risks associated with arrears and customer disputes.
The ideal candidate will have a strong focus on compliance, customer service, and team collaboration, contributing to the financial resilience of the Housing Revenue Account.
The role offers a range of benefits including employer-paid health plans and 26 to 33 days of annual leave.
HRA Income & Tenancy Recovery Lead in Winchester employer: Winchester City Council
Winchester City Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as employer-paid health plans and up to 33 days of annual leave, employees are encouraged to thrive both personally and professionally while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land HRA Income & Tenancy Recovery Lead in Winchester
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in income management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Winchester City Council and their approach to income recovery. Show us you understand their values and how you can contribute to their mission of financial resilience.
✨Tip Number 3
Practice your answers to common interview questions, especially around compliance and customer service. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace HRA Income & Tenancy Recovery Lead in Winchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income management and tenancy sustainment. We want to see how your skills align with the role at Winchester City Council!
Showcase Your Compliance Focus:Since compliance is key for this role, don’t forget to mention any relevant experience you have in managing compliance within housing services. We love seeing candidates who understand the importance of regulations!
Emphasise Customer Service Skills:This position requires a strong focus on customer service, so share examples of how you've successfully handled customer disputes or improved tenant satisfaction. We’re all about creating positive experiences!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into the mix for this exciting opportunity!
How to prepare for a job interview at Winchester City Council
✨Know Your Numbers
As an Income Manager, you'll need to demonstrate your understanding of income recovery metrics. Brush up on key performance indicators related to arrears and customer disputes. Be ready to discuss how you've successfully managed these in the past.
✨Showcase Your Compliance Knowledge
Compliance is crucial in this role. Familiarise yourself with relevant regulations and best practices in income recovery. Prepare examples of how you've ensured compliance in previous positions, as this will show your commitment to maintaining standards.
✨Emphasise Customer Service Skills
Customer service is at the heart of this position. Think of specific instances where you've resolved disputes or improved customer satisfaction. Highlight your ability to empathise with tenants while still achieving financial goals.
✨Team Collaboration is Key
This role requires working closely with various teams. Be prepared to discuss how you've collaborated with others in the past to achieve common goals. Share examples that illustrate your teamwork skills and how they contributed to successful outcomes.
