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- Tasks: Drive digital transformation by improving customer journeys and implementing a new CRM platform.
- Company: Winchester City Council, committed to innovative public services.
- Benefits: Hybrid working, competitive salary, and excellent development opportunities.
- Why this job: Make a real impact on public services and shape the future of digital experiences.
- Qualifications: Strong analytical skills, experience in business analysis, and a passion for problem-solving.
- Other info: Join a collaborative team that values creativity and continuous improvement.
The predicted salary is between 39152 - 44075 £ per year.
Please apply online via the link provided. Closing date: Sunday 12 April 2026. Interview date: Tuesday 28 April 2026. Contract type: Full Time, Fixed Term for 18 months. Please apply online via Winchester City Council's website.
Shape the future of digital services in our city. Are you ready to make a real impact? We’re looking for a dynamic, curious and forward thinking Business Analyst to help drive one of the most exciting transformation programmes in the Council. You’ll play a central role in improving customer journeys and implementing a brand new CRM platform that will transform how we work across the digital Customer Experience.
If you love solving problems, improving processes and turning ideas into real world change, this is your next challenge.
What you’ll be doing:
- Improving business processes to make them faster, smarter and more customer focused.
- Turning complex problems into clear, actionable requirements and user stories.
- Creating high quality process maps and documentation that bring solutions to life.
- Designing CRM led process flows and supporting system testing and rollout of our new CRM.
- Working side by side with teams across the Council, IT and suppliers to make change happen.
- Facilitating workshops, gathering insights and championing new ways of working.
- Helping embed new processes and ensuring compliance with legislation.
What you’ll bring:
- Strong analytical and problem solving skills.
- Confident process mapper and requirements gatherer.
- Ability to translate business needs into clear technical and functional requirements and specifications.
- Excellent communicator who builds great relationships with stakeholders.
- Experience with system testing, integration and CRM process building.
- Knowledge and working experience of Agile and BA methodologies.
- CRM or digital customer platform experience is a bonus.
Who you are:
- A positive, solution focused thinker who loves continuous improvement.
- A detail driven organiser who can prioritise and manage multiple tasks.
- A flexible team player who adapts quickly and stays calm under pressure.
- Someone who enjoys collaborative working and understands the value of great customer service.
Qualifications:
- GCSE Maths and English (or equivalent).
- Degree or equivalent experience in Business Analysis or a related field.
- Professional certification (e.g., BCS) is desirable.
Why join us?
- Be part of major digital transformation projects that genuinely make a difference.
- Work in a collaborative team that values creativity, curiosity and new ideas.
- Hybrid working and excellent development opportunities.
- A chance to shape modern, efficient and customer first services for our residents.
If you’re excited by change, motivated by impact and eager to help build better public services, we want to hear from you. Apply now and be part of our digital transformation journey.
For more information about the role, please view the job description and person specification attached.
For an informal discussion about the role, please contact Iona Maclean, Digital Project Lead via email at imaclean@winchester.gov.uk.
Salary range £39,152 - £44,075 per year.
Digital Transformation BA - CRM & Process Design in Winchester employer: Winchester City Council
Contact Detail:
Winchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Transformation BA - CRM & Process Design in Winchester
✨Tip Number 1
Get to know the company inside out! Research Winchester City Council's digital transformation projects and their impact on the community. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to digital transformation. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common Business Analyst scenarios. Think about how you would approach improving customer journeys or implementing a new CRM system. Being ready to discuss real-world examples will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and being part of the exciting changes happening at Winchester City Council.
We think you need these skills to ace Digital Transformation BA - CRM & Process Design in Winchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the role of a Business Analyst. We want to see how you can improve customer journeys and implement CRM solutions!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled complex problems in the past. We love seeing candidates who can turn challenges into actionable solutions, just like we do at StudySmarter.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, as this reflects the clarity we value in process mapping and documentation.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity in digital transformation.
How to prepare for a job interview at Winchester City Council
✨Know Your CRM Inside Out
Make sure you understand the CRM systems relevant to the role. Familiarise yourself with their functionalities and how they can improve customer journeys. This will help you articulate your ideas on process improvements during the interview.
✨Master Process Mapping
Brush up on your process mapping skills. Be prepared to discuss how you've created process maps in the past and how they contributed to successful projects. Bring examples of your work to showcase your ability to turn complex problems into clear, actionable requirements.
✨Showcase Your Problem-Solving Skills
Think of specific instances where you've solved complex problems or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your analytical skills and how you can apply them to the Council's digital transformation.
✨Engage with Stakeholders
Prepare to discuss how you've built relationships with stakeholders in previous roles. Highlight your communication skills and your approach to gathering insights. This is crucial for a Business Analyst, especially when facilitating workshops and championing new ways of working.