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- Tasks: Drive digital transformation by improving customer journeys and implementing a new CRM platform.
- Company: Winchester City Council, committed to innovative public services.
- Benefits: Competitive salary, hybrid working, and excellent development opportunities.
- Why this job: Make a real impact on public services and shape the future of digital experiences.
- Qualifications: GCSE Maths and English; degree or experience in Business Analysis preferred.
- Other info: Join a collaborative team that values creativity and continuous improvement.
The predicted salary is between 39152 - 44075 £ per year.
Closing date: Sunday 12 April 2026
Interview date: Tuesday 28 April 2026
Contract type: Full Time, Fixed Term for 18 months
Please apply online via Winchester City Council's website.
Shape the future of digital services in our city. Are you ready to make a real impact? We’re looking for a dynamic, curious and forward thinking Business Analyst to help drive one of the most exciting transformation programmes in the Council. You’ll play a central role in improving customer journeys and implementing a brand new CRM platform that will transform how we work across the digital Customer Experience. If you love solving problems, improving processes and turning ideas into real world change, this is your next challenge.
What you’ll be doing:
- Improving business processes to make them faster, smarter and more customer focused.
- Turning complex problems into clear, actionable requirements and user stories.
- Creating high quality process maps and documentation that bring solutions to life.
- Designing CRM led process flows and supporting system testing and rollout of our new CRM.
- Working side by side with teams across the Council, IT and suppliers to make change happen.
- Facilitating workshops, gathering insights and championing new ways of working.
- Helping embed new processes and ensuring compliance with legislation.
What you’ll bring - Skills & experience:
- Strong analytical and problem solving skills.
- Confident process mapper and requirements gatherer.
- Ability to translate business needs into clear technical and functional requirements and specifications.
- Excellent communicator who builds great relationships with stakeholders.
- Experience with system testing, integration and CRM process building.
- Knowledge and working experience of Agile and BA methodologies.
- CRM or digital customer platform experience is a bonus.
Who you are:
- A positive, solution focused thinker who loves continuous improvement.
- A detail driven organiser who can prioritise and manage multiple tasks.
- A flexible team player who adapts quickly and stays calm under pressure.
- Someone who enjoys collaborative working and understands the value of great customer service.
Qualifications:
- GCSE Maths and English (or equivalent).
- Degree or equivalent experience in Business Analysis or a related field.
- Professional certification (e.g., BCS) is desirable.
Why join us?
- Be part of major digital transformation projects that genuinely make a difference.
- Work in a collaborative team that values creativity, curiosity and new ideas.
- Hybrid working and excellent development opportunities.
- A chance to shape modern, efficient and customer first services for our residents.
If you’re excited by change, motivated by impact and eager to help build better public services, we want to hear from you. Apply now and be part of our digital transformation journey.
For more information about the role, please view the job description and person specification attached.
For an informal discussion about the role, please contact Iona Maclean, Digital Project Lead via email at imaclean@winchester.gov.uk.
Salary range: £39,152 - £44,075 per year
Business Analyst 2009 in Winchester employer: Winchester City Council
Contact Detail:
Winchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst 2009 in Winchester
✨Tip Number 1
Get to know the company inside out! Research Winchester City Council's recent projects and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in making an impact.
✨Tip Number 2
Practice your problem-solving skills! Think of real-world examples where you've improved processes or tackled complex issues. Be ready to share these stories during your interview to demonstrate your analytical prowess.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and being part of the digital transformation journey.
We think you need these skills to ace Business Analyst 2009 in Winchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Business Analyst role. We want to see how you can improve processes and solve problems, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: As a Business Analyst, you'll need to build great relationships with stakeholders. Use your application to demonstrate your excellent communication skills. We love seeing clear, concise writing that reflects your ability to convey complex ideas simply.
Highlight Your Analytical Skills: We’re looking for someone with strong analytical abilities. In your application, make sure to include specific instances where you've turned complex problems into actionable solutions. This will show us you're the detail-driven organiser we need!
Apply Through Our Website: Don’t forget to apply online via Winchester City Council's website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our digital transformation journey.
How to prepare for a job interview at Winchester City Council
✨Know Your Stuff
Make sure you thoroughly understand the role of a Business Analyst and the specific responsibilities outlined in the job description. Brush up on your analytical skills, process mapping, and CRM knowledge, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in the past. Think about specific situations where you improved processes or turned ideas into actionable requirements. This will demonstrate your ability to think critically and creatively.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since excellent communication is key for this role, consider doing mock interviews with friends or family to refine your delivery and ensure you can build rapport with stakeholders.
✨Embrace Collaboration
Highlight your experience working in teams and facilitating workshops. Be ready to discuss how you’ve collaborated with different departments or stakeholders to drive change. This shows that you value teamwork and understand its importance in achieving successful outcomes.