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- Tasks: Support renters' rights and improve housing standards in a dynamic role.
- Company: Winchester City Council, dedicated to fair housing practices.
- Benefits: Hybrid working, generous leave, health cash plan, and professional development support.
- Why this job: Make a real difference in the lives of renters and landlords while shaping housing policy.
- Qualifications: Strong communication skills and experience in housing enforcement or tenancy relations.
- Other info: Join a supportive team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Winchester City Council is seeking a motivated and knowledgeable Strategic Tenancy Relations Officer to support our work enforcing the Renters' Rights Act 2025 and improving standards across the private rented sector. This is an exciting opportunity to play a key role in shaping how the council protects renters, supports landlords, and delivers safe, fair, and secure homes throughout the district. You will work collaboratively across Strategic Housing and with external partners to uphold the rights of tenants, investigate tenancy issues, and strengthen our enforcement functions.
Responsibilities
- Provide expert advice to tenants, landlords, and letting agents on their rights and responsibilities under the Renters' Rights Act 2025 and wider housing law.
- Lead investigations into suspected breaches of tenancy law, including issuing civil penalties and preparing cases for tribunal and/or prosecution.
- Deliver early intervention activity to prevent tenancy breakdown, reduce homelessness, and support lawful tenancy practices.
- Work with landlords and agents to promote good practice, improve standards, and support homelessness prevention initiatives.
- Prepare enforcement notices, legal documentation, case evidence, and reports for senior managers, elected members, government bodies, and Legal Services.
- Monitor and investigate complaints relating to ombudsman and redress schemes.
- Represent the council at forums, consultations, and working groups as required.
- Use data to identify trends, risks, and opportunities for service improvement and contribute to strategic housing policy development.
- Support implementation of the Social Housing (Regulation) Act 2023, including responsibilities relating to supported accommodation licensing.
- Supervise one team member and help coordinate activity across the Private Sector Housing team.
This is a varied, high impact role where no two days are the same. You'll be working directly with residents, landlords, partner agencies, and internal colleagues - always with the aim of improving outcomes for those living in the private rented sector.
Skills and Experience
- Skilled in communicating complex information clearly—both verbally and in writing.
- Confident in interpreting housing legislation, including tenancy law and the Renters' Rights Act 2025.
- Experienced in housing enforcement, tenancy relations, property inspections, or responding to private rented sector complaints.
- Calm, objective, and effective when managing challenging or confrontational situations.
- Highly organised, able to prioritise a varied caseload, and comfortable working under pressure.
- Skilled in problem solving and confident making decisions independently.
- Able to build constructive relationships with landlords, tenants, and partner organisations.
- Competent in Microsoft Office, case management systems, and record keeping.
- Disability Confident.
Benefits
- Hybrid-working (50% in the office, 50% at home - after first 3 weeks in office)
- Employer paid health cash plan
- Salary sacrifice scheme for cars and bikes
- 26 days annual leave per year rising to 33 days - dependent on length of service
- 13 days additional flexi leave per year (subject to operational requirements)
- Option to buy up to 5 days additional annual leave
- Free parking (during work hours) at any Winchester Park and Ride
- Membership to the Local Government Pension Scheme
- Discounts at a range of major high street brands and the two leisure centres in the district
- Season Ticket loans
- Excellent working environment
- Support for continuous professional development
Strategic Tenancy Relations Officer employer: Winchester City Council
Contact Detail:
Winchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Tenancy Relations Officer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Strategic Tenancy Relations Officer role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with tenancy law and housing enforcement. Use real-life examples to demonstrate how you've tackled challenges in the past—this will make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to Winchester City Council directly through our website and express your interest in the Strategic Tenancy Relations Officer position. Sometimes, a little initiative goes a long way!
✨Tip Number 4
Prepare for interviews by brushing up on the Renters' Rights Act 2025 and other relevant legislation. Be ready to discuss how you would handle specific scenarios related to tenancy issues. This shows you're not just knowledgeable but also genuinely interested in making a difference.
We think you need these skills to ace Strategic Tenancy Relations Officer
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what the Strategic Tenancy Relations Officer role is all about. Dive into the job description and highlight key responsibilities and skills. This will help you tailor your application to show how you fit the bill!
Show Off Your Communication Skills: Since this role requires clear communication, make sure your written application reflects that. Use straightforward language, avoid jargon, and structure your thoughts logically. We want to see how well you can convey complex information in a simple way!
Highlight Relevant Experience: When detailing your experience, focus on examples that relate directly to housing enforcement, tenancy relations, or any relevant legislation. We love seeing how your past roles have prepared you for this position, so don’t hold back on those achievements!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the application process there. So, go ahead and hit that apply button!
How to prepare for a job interview at Winchester City Council
✨Know Your Legislation
Make sure you brush up on the Renters' Rights Act 2025 and other relevant housing laws. Being able to discuss these confidently will show that you're not just familiar with the role but also passionate about tenant rights and responsibilities.
✨Showcase Your Communication Skills
Since this role involves advising tenants and landlords, practice explaining complex information clearly. You might want to prepare examples of how you've successfully communicated in previous roles, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled tenancy issues or resolved conflicts. Be ready to share these examples during your interview to illustrate your calm and objective approach to problem-solving.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to tenancy relations. Practise how you would handle various scenarios, such as dealing with a difficult landlord or a tenant facing eviction, to showcase your decision-making skills.
