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- Tasks: Help customers tackle damp and mould issues in their homes through advice and support.
- Company: Join a reputable social housing organisation dedicated to improving living conditions.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives by resolving housing issues.
- Qualifications: Experience in housing repairs and strong communication skills required.
- Other info: Dynamic role with the chance to build relationships and enhance community wellbeing.
The predicted salary is between 28800 - 48000 £ per year.
As Damp, Mould and Disrepair Case Officer you will:
- Play an integral role in helping our customers, by providing advice, assistance and guidance on how best to deal with issues leading to damp and mould in the home.
- Through home visits, help to diagnose and arrange treatment to prevent damp, mould, and condensation issues in our customers' homes.
- Work collaboratively within the housing team and with colleagues across the landlord service to ensure the best possible outcomes for our customers.
- Build and maintain good relationships with colleagues, customers, contractors, and stakeholders to ensure our reputation as a good social housing landlord is maintained.
Responsibilities and requirements:
- We are seeking someone with housing repairs experience preferably in regards to damp and mould case management, who is a good communicator with the required administration experience and the commitment and drive to see our damp and mould cases through to completion.
- Has experience of working in the Social Housing sector or a high-profile customer-focused organisation.
- Has experience in property maintenance, damp treatment, and repairs knowledge.
- Can work in stressful environments and diffuse, mediate, and resolve conflict.
Damp, Mould and Disrepair Case Officer employer: Winchester City Council
Contact Detail:
Winchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Damp, Mould and Disrepair Case Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead on a Damp, Mould and Disrepair Case Officer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of damp and mould issues. Be ready to share your experiences in property maintenance and how you've tackled similar challenges in the past.
✨Tip Number 3
Show off your communication skills! During interviews, highlight how you've built relationships with customers and colleagues in previous roles. This is key for a role that involves collaboration within a housing team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Damp, Mould and Disrepair Case Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing repairs and damp case management. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers with damp and mould issues. We love seeing genuine enthusiasm for the role, so let your personality come through.
Showcase Your Communication Skills: As a Damp, Mould and Disrepair Case Officer, communication is key. In your application, highlight examples where you've effectively communicated with customers or colleagues, especially in stressful situations. We want to know you can handle it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Winchester City Council
✨Know Your Stuff
Make sure you brush up on your knowledge about damp, mould, and disrepair issues. Familiarise yourself with common causes and solutions, as well as any relevant legislation. This will show that you're not just interested in the role but also have a genuine understanding of the challenges involved.
✨Showcase Your Communication Skills
As a Damp, Mould and Disrepair Case Officer, you'll need to communicate effectively with customers and colleagues. Prepare examples of how you've successfully communicated complex information in the past, especially in stressful situations. This will demonstrate your ability to handle difficult conversations with ease.
✨Highlight Your Teamwork Experience
Collaboration is key in this role, so be ready to discuss your experience working within a team. Think of specific instances where you’ve worked with others to achieve a common goal, particularly in housing or customer service settings. This will help illustrate your ability to build relationships and work towards the best outcomes.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential situations you might encounter in the role, such as dealing with an upset customer or coordinating with contractors. Practising your responses will help you feel more confident and articulate during the interview.
