WDG_ Sainsbury Greenford Stock & Admin & Helpdesk Clerk

STOCK & PROCESS ADMINISTRATOR (HELP DESK – Day Shift)

Sainsbury’s Distribution Centre in Greenford, West London. The site supports warehousing and distribution for Sainsbury’s “Local” stores across London and the Southwest.

This role operates within a busy office department on a 6am–2pm shift, Monday to Friday.

Responsibilities

• Reporting directly to the Stock & Inventory Team Manager and Stock Manager.
• Actively promoting and contributing to a strong “Safety First” culture across the site.
• Learning, using, and maintaining accurate information within the Red Prairie (Warehouse Management System).
• Handling inbound calls from stores regarding stock discrepancies, delivery issues, shortages, damages, and any operational queries.
• Providing clear and professional communication with all internal departments, including Transport, Warehouse, and Inventory.
• Keeping an up-to-date and well‑organised log of calls, issues, resolutions, and follow‑up actions.
• Supporting general depot operational tasks, including stock checks, paperwork processing, and administrative support.
• Assisting with root‑cause analysis of stock issues where required.
• Completing any other reasonable ad hoc duties to support the wider team and ensure smooth depot operations.

The Person

• Strong customer service skills with excellent attention to detail.
• Reliability and flexibility, with willingness to support occasional weekend or holiday cover if required.
• Experience working independently and as part of a team, with the ability to think critically and solve problems.
• Good IT competency, including confidence with Microsoft Office and the ability to learn new systems quickly.
• Confident, professional communication skills, with the ability to engage effectively with a range of stakeholders across the depot and store network.
• A positive attitude, calm under pressure, and able to prioritise tasks in a fast‑paced environment.

About Us

Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. Through a wealth of experience and knowledge Wincanton provides business critical services including storage, handling and distribution; high volume eFulfilment; retailer “dark stores”; two‑person home delivery; fleet and transport management; and network optimisation for many of the UK’s best‑known companies.