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- Tasks: Provide technical support for warehouse management systems and troubleshoot issues.
- Company: Wincanton is a leading logistics company focused on safety and employee development.
- Benefits: Enjoy a hybrid work model, generous holidays, and a cycle to work scheme.
- Other info: On-call hours come with a premium pay; training and progression opportunities available.
- Why this job: Join a supportive team with opportunities for career growth and skill enhancement.
- Qualifications: Experience in technical support for WMS is preferred; strong problem-solving skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Warehouse and Fulfilment Support Team Analyst
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Warehouse and Fulfilment Support Team Analyst
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Join to apply for the Warehouse and Fulfilment Support Team Analyst role at Wincanton
JOB DESCRIPTION
Wincanton are looking for a Warehouse Management System (WMS) & Fulfilment Support Analyst. The role is responsible for providing technical support and troubleshooting for warehouse management systems & fulfilment and related applications. The role holder will work with end users, vendors, and internal teams to ensure the optimal performance and functionality of WMS and related applications.
Overview
JOB DESCRIPTION
Wincanton are looking for a Warehouse Management System (WMS) & Fulfilment Support Analyst. The role is responsible for providing technical support and troubleshooting for warehouse management systems & fulfilment and related applications. The role holder will work with end users, vendors, and internal teams to ensure the optimal performance and functionality of WMS and related applications.
This is a hybrid role, ideally candidates will live in commutable distance to the Chippenham office. Core working hours are Monday to Friday, with the expectation of being on call during evenings and weekends, on a rota basis. A premium is paid for on call hours.
How will you contribute?
- Provide first and second level support for WMS and related applications
- Respond to user requests and issues
- Diagnose and resolve technical problems related to WMS and related applications, such as configuration, connectivity, integration, performance, and security
- Escalate complex or unresolved issues to third level support or vendors as needed
- Document and update support procedures, knowledge base articles, and user guides
- Monitor and maintain the health and availability of WMS and related applications
- Perform routine maintenance tasks, such as backups, updates, patches, and audits
- Test and validate new features, enhancements, and fixes for WMS and related applications
- Train and assist end users on how to use WMS and related applications effectively and efficiently.
- To deploy new and/or changed Warehouse Application Services in-line with Request For Change and/or Project timescales as defined by IT working practices.
- To actively participate in Service Improvement.
What will you bring?
- Experience in providing technical support for WMS and related applications, preferably in a warehouse or distribution centre environment
- Strong knowledge of WMS and related applications, such as Manhattan, Oracle (desirable)
- Proficient in troubleshooting and resolving technical issues related to WMS and related applications, such as configuration, connectivity, integration, performance, and security
- In depth understanding of warehouse processes
- Excellent communication, customer service, and problem-solving skills
- Ability to work independently and as part of a team
- Ability to prioritise and manage multiple tasks and deadlines
- Attention to detail and quality
- Ability to learn and adapt to new technologies and processes
- Good understanding of ITIL Service Management processes
Our Culture & Benefits
In addition to generous remuneration, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more.
Our people are at the core of our business and what makes Wincanton great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.
Be a part of our values; We’re Thoughtful, We’re Aiming High and We’re Prepared.
Our Commitment
We are committed to providing equality of opportunity for all employees. We strive for an environment where all colleagues feel included, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes and we welcome your application.
Find out more: Wincanton champions a diverse workforce
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Transportation, Logistics, Supply Chain and Storage
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Warehouse and Fulfilment Support Team Analyst employer: Wincanton
Contact Detail:
Wincanton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse and Fulfilment Support Team Analyst
✨Tip Number 1
Familiarise yourself with Warehouse Management Systems (WMS) like Manhattan or Oracle. Understanding their functionalities and common issues will help you stand out during discussions with the hiring team.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in areas like configuration and connectivity. Being able to demonstrate your problem-solving abilities in real-time scenarios can make a significant impact.
✨Tip Number 3
Network with current or former employees of Wincanton or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your experience with ITIL Service Management processes. Showing that you understand these frameworks can highlight your readiness for the role and your ability to contribute to service improvement.
We think you need these skills to ace Warehouse and Fulfilment Support Team Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with Warehouse Management Systems (WMS). Include specific examples of troubleshooting and problem-solving in similar environments.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of WMS and related applications, and how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Skills: Emphasise your communication, customer service, and problem-solving skills in your application. Provide examples of how you've successfully managed multiple tasks and deadlines in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Wincanton
✨Know Your WMS
Familiarise yourself with various Warehouse Management Systems, especially those mentioned in the job description like Manhattan and Oracle. Be prepared to discuss your experience with these systems and how you've used them to solve problems in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of technical issues you've encountered in the past and how you resolved them. This role requires strong troubleshooting abilities, so showcasing your analytical thinking will impress the interviewers.
✨Highlight Communication Skills
Since you'll be working with end users and vendors, effective communication is key. Practice explaining complex technical concepts in simple terms, as this will demonstrate your ability to assist users who may not have a technical background.
✨Show Enthusiasm for Continuous Learning
The job requires adapting to new technologies and processes. Express your eagerness to learn and grow within the role, and mention any relevant training or certifications you've pursued to enhance your skills.