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For Companies At a Glance
- Tasks: Join our team to deliver top-notch customer service and manage calls and emails.
- Company: Wincanton, a leading supply chain partner with a friendly culture.
- Benefits: Competitive salary, generous holidays, pension scheme, and online discounts.
- Why this job: Gain valuable experience in a dynamic environment while helping customers.
- Qualifications: Customer service experience or NVQ level 3, plus strong communication skills.
- Other info: Opportunities for career development and training in a supportive workplace.
The predicted salary is between 13366 - 16000 £ per year.
Overview
Wincanton, Branston location. Store to Home Clerk, part-time, 20 hours per week. This role works any 5 out of 7 between 17:00 and 21:00. Salary £13,366.08 per annum + 25% unsocial / weekend premium.
Responsibilities
- Work as part of a team to provide customers with a high level of service delivery.
- Ensure all incoming calls are answered in line with SLA criteria and dealt with promptly.
- Manage customer incident calls/emails through to completion.
- Chase information from 3rd party network.
- Maintain specific spreadsheets as required.
- Ensure all paperwork is received and delivered as per KPI/SLA.
- Demonstrate empathy with customers as required.
- Adhere to all procedures and report incidents of non-compliance.
What will you bring?
- Previous customer service experience or NVQ level 3 in Customer Service.
- Motivated with clear verbal and written communication.
- Ability to work in a busy environment and be a team player.
- Well organised with attention to detail and ownership of tasks.
- Educated to GCSE level or equivalent.
- Sound IT skills, knowledge of Microsoft Office applications.
Culture & Benefits
In addition to generous remuneration, we offer a friendly, safety-first working environment, with benefits including company pension scheme, generous holidays, cycle to work, online discount platform, onsite parking, and more. We support career development, progression, training enrichment and multiskilling in a dynamic environment.
Our Commitment
We are committed to equality of opportunity for all employees and strive for an inclusive environment where colleagues feel supported and valued.
About Us
Wincanton is a leading supply chain partner for British business, with 20,000 colleagues across more than 200 sites. Our services include storage, handling, distribution, high-volume eFulfilment, retailer dark stores, two-person home delivery, fleet and transport management, and network optimisation for major UK brands.
Job Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Sales and Business Development
- Industries: Transportation, Logistics, Supply Chain and Storage
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Store to Home Clerk Part- time employer: Wincanton
Contact Detail:
Wincanton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store to Home Clerk Part- time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wincanton. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills and how you can contribute to the role of Store to Home Clerk.
✨Tip Number 3
Dress the part! Even though it's a part-time role, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and respect the company's culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Store to Home Clerk Part- time
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience you have. We want to see how you've handled calls or emails in the past, so share specific examples that demonstrate your ability to provide top-notch service.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-organised application that gets straight to the point, showing us you can communicate effectively.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills align with the responsibilities listed in the job description. This shows us you're genuinely interested and have done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wincanton
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Store to Home Clerk role. Familiarise yourself with the responsibilities listed in the job description, such as managing customer calls and maintaining spreadsheets. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires previous customer service experience, be ready to share specific examples of how you've provided excellent service in the past. Think about times when you handled difficult situations or went above and beyond for a customer. This will highlight your ability to empathise and communicate effectively.
✨Prepare for Common Interview Questions
Anticipate questions related to teamwork, organisation, and handling busy environments. Practice your responses to questions like 'How do you prioritise tasks?' or 'Can you give an example of a time you worked well in a team?' This preparation will help you feel more confident during the interview.
✨Dress the Part and Be Punctual
Even though this is a part-time role, dressing smartly shows professionalism and respect for the interview process. Also, plan to arrive a bit early to avoid any last-minute stress. Being punctual demonstrates your reliability, which is crucial for a role that involves customer service.
