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- Tasks: Lead operations at British Salt, ensuring efficiency and outstanding customer service.
- Company: Wincanton is a leading logistics provider committed to inclusivity and employee development.
- Benefits: Enjoy flexible hours, generous holidays, retail discounts, and extensive training opportunities.
- Why this job: Join a culture of safety and continuous improvement while building strong partnerships.
- Qualifications: Experience in operations management, excellent communication skills, and a focus on customer satisfaction required.
- Other info: Opportunities for friends and family to enrol in accredited courses and access to innovative technology.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Job Description
We are looking for a Senior Operations Manager to join the team at our British Salt site in Middlewich. Leading the operation and managing the working relationship between Wincanton and British Salt to deliver an agreed annual budget including efficiency goals and objectives underpinned with outstanding customer service.
Why Wincanton?
- Unrivalled salary
- Monday – Friday during core hours, however, level of flexibility required to meet operational demands
- Generous holiday allowance with the option to buy more
- Retail Discounts – supermarket, fashion, tech, days out, food and drink, home, cinema, travel, sports, music and games, books, health and beauty, leisure, Enterprise rentals
- Extensive training opportunities with funded accredited courses
- Friends and Family Apprenticeships – Not only can you learn and develop new skills, your friends and family can enrol on accredited courses too!
- Cycle 2 Work Scheme
- Holiday Trading
- Healthcare Cash plan
- Dental Cash plan
- Pension Accident Insurance
- Payroll Giving
- Eye Care Vouchers
- Online GP Access
- Hospital Plan
- Death in Service Benefit
- Retirement Courses
- 50% discount on RAC cover
- Discounted Gym Memberships
- Extended Employee Assistance Programme including free financial and legal advice
Day to Day
- Ensure that a best-in-class HSE performance is achieved within the sites and that a culture of safety in everything we do is embedded and the welfare of all staff.
- Manage the facilities requirements and preferred suppliers in line with compliance
- Accountable for the delivery of all contractual SLA KPI\’s.
- Manage financial requirements in line with customer budgets.
- Build strong working relationships with all key stakeholders to ensure first class operational performance which results in long term partnerships, including transport.
- Deliver a culture of efficiency, Operations Excellence and Continuous Improvement by utilizing the most appropriate methodology on a consistent basis.
- Develop and execute Customer satisfaction improvement plans.
- Ensure contract change is applied in accordance with process, ensuring robust governance is applied.
- Organize and lead appropriate business cadence to include regular, formal reviews and reports.
- Develop trusted advisor relationships with key stakeholders across Procurement and Operational teams.
- Serve as the lead point of contact for all operational matters, including requests and issue escalations as needed.
- Develop \’internal\’ network (across Sectors and central functions), to leverage multifaceted solutions. Key collaboration with Account and Business Development teams.
- Communicating and liaising with other departments to ensure a smooth and effective client experience.
- Be responsible for creating the monthly Operational performance and QBR packs.
- Lead weekly internal GM and external customer meetings.
- Ensure all mandatory training is completed across the site.
- Create succession plans.
- Compliant to MHRA, BRC and any other audit requirements.
- Need to be accountable for the stock and inventory in line with contractual requirements.
What will you bring?
- Good commercial/budget awareness and a commitment to providing customers with the highest standards of service
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of the client\’s organization including executives and c-level
- Innovative views
- Strong verbal and written communication skills
- Excellent listening, negotiation, and presentation abilities
- Proven work experience as an Operational leader or relevant role
- Experience delivering client focused solutions to customer needs
- Proven ability to juggle multiple projects always whilst maintaining sharp attention to detail
- Logistics / industrial industry experience
Wincanton\’s Commitment
Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, functional, and management skills. Your development through coaching is our priority. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton\’s deep knowledge and expertise in our field, constitute a superb platform for your professional development.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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Senior Operations Manager employer: Wincanton
Contact Detail:
Wincanton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Familiarise yourself with the logistics and supply chain industry, especially focusing on operational excellence and continuous improvement methodologies. This knowledge will help you speak confidently about how you can contribute to Wincanton's goals during interviews.
✨Tip Number 2
Build a strong network within the industry by attending relevant events or joining professional groups. This can provide you with insights into best practices and may even lead to referrals for the Senior Operations Manager position.
✨Tip Number 3
Prepare to discuss your experience in managing stakeholder relationships and delivering client-focused solutions. Be ready to share specific examples that demonstrate your ability to influence and communicate effectively at all levels.
✨Tip Number 4
Research Wincanton’s values and recent projects to understand their culture and operational priorities. Tailoring your conversation to align with their mission will show your genuine interest in the company and the role.
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in logistics or industrial settings. Emphasise your achievements in managing budgets, improving efficiency, and delivering customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities and requirements mentioned in the job description. Use examples from your past experiences to demonstrate how you meet these criteria and your commitment to operational excellence.
Highlight Key Skills: In your application, focus on skills such as communication, negotiation, and stakeholder management. Provide concrete examples of how you've successfully used these skills in previous roles to influence outcomes and build relationships.
Showcase Continuous Improvement Initiatives: Mention any specific methodologies or frameworks you have used for continuous improvement in your previous roles. This could include Lean, Six Sigma, or other relevant practices that align with the company's focus on efficiency and operational excellence.
How to prepare for a job interview at Wincanton
✨Understand the Company Culture
Before your interview, take some time to research Wincanton's company culture and values. This will help you align your answers with what they prioritise, especially regarding safety and customer service.
✨Prepare for Stakeholder Engagement Questions
Given the role's emphasis on building relationships with key stakeholders, be ready to discuss your experience in managing stakeholder expectations and how you've successfully influenced decisions at various levels.
✨Showcase Your Operational Excellence
Be prepared to share specific examples of how you've implemented operational improvements in previous roles. Highlight any methodologies you've used, such as Lean or Six Sigma, to demonstrate your commitment to efficiency.
✨Demonstrate Financial Acumen
Since the role involves managing budgets and financial requirements, come equipped with examples of how you've successfully managed budgets in the past. Be ready to discuss your approach to achieving financial goals while maintaining high service standards.