At a Glance
- Tasks: Help customers with queries and ensure timely, safe deliveries.
- Company: Join Wincanton, the UK's largest logistics company, supporting diverse industries.
- Benefits: Enjoy a competitive salary, discounts, training opportunities, and a friendly work environment.
- Other info: Heavy lifting involved; must be willing to upskill to a driver.
- Why this job: Be part of a team that values customer satisfaction and personal development.
- Qualifications: Excellent communication skills, problem-solving ability, and a valid driving licence required.
The predicted salary is between 24000 - 36000 £ per year.
Key Responsibilities:
- To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied
- Ensure the customer promptly receives their deliveries in excellent condition every time.
- Ensure that customers are kept informed of their estimated time of delivery and where issues occur the customer is kept informed at all times
- Ensure all pre delivery checks are undertaken ensuring all required stock is on the vehicle for each customers\' delivery
- Assist in the loading of vehicles as and when required
- Ensure the customer is happy with their delivery before leaving the customer\'s premises
- Check all returns and collections are made and are correct
- Engage and build a rapport with customers, ensuring a consistent positive message, dealing with queries in a polite and effective manner by phone and face to face at the point of delivery
- Accurate and efficient completion of the delivery of stock to customer\'s room of choice in a safe and efficient manner.
- Ensure correct and accurate completion of documentation in line with customer, legislative and company policies and procedures
- Responsible for the Health and Safety of themselves and others, completion of dynamic risk assessments, adhering to safe working practices and the Health & Safety at Work Act
Due to the nature of the work heavy lifting is required. This includes repetitively handling bulky, weight items as part of a two-person team on a daily basis - i.e washing machines, kitchen units, kitchen worktops. It is therefore essential that the successful applicant is capable to carry out this nature of work.
Experience & Qualifications
- Excellent communication skills both face to face and on the phone
- Problem Solver - Working to resolve customer problems at the point of delivery
- Ability to build rapport with customers
- Takes pride in delivering exceptional customer service
- Be flexible in relation to shifts and duties with excellent timekeeping
- Be smartly presented at all times and have excellent customer service skills and be detail focused
- Be able to provide a time critical delivery service in line with targets agreed with customer and Wincanton
- Must be willing to upskill to a driver in the future.
- Must hold an existing Driving Licence.
- DBS check will be undertaken
We really value our people and offer a friendly working environment, a focus on developing your skills and a competitive salary. Benefits include access to a company pension scheme with employer contributions and other optional schemes you may wish to join. These are just some of the reasons which make Wincanton a great place to work!
Benefits include:
- B&Q 20% discount card (once completing satisfactory probationary)
- Access to benefits portal for everyday discounts
- Employee Assistance Programme
- Training and development opportunities including Customer Service training, management training programmes, management opportunities
- Uniform
- Recognition schemes
- Access to a company pension scheme with employer contributions and other optional schemes you may wish to join.
If you feel that you have what it takes to support Wincanton in delivering the best service, we would love to hear from you.
About Us
Wincanton is a leading third party logistics (3PL) and supply chain solutions provider in the UK and Ireland. As the largest British logistics company we work in industry sectors as diverse as milk, defence, energy, retail, consumer goods and construction, supporting every stage of development and adding value through our supply chain expertise and innovative approach to logistics challenges. With over 17,000 colleagues across more than 200 sites and a 3,400 strong fleet of vehicles, we put our customers at the heart of everything we do and our mission is \"to make our customers business\'s better, every day.\"
Customer Service Home Delivery Technician in Preston employer: Wincanton
Wincanton is an exceptional employer that prioritises the well-being and development of its employees, offering a friendly work environment and a competitive salary. With comprehensive training and development opportunities, including customer service and management training, employees can grow their skills while enjoying benefits like a company pension scheme, discounts, and recognition programmes. Located across the UK and Ireland, Wincanton's commitment to customer satisfaction and employee support makes it a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Home Delivery Technician in Preston
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Customer Service Home Delivery Technician role. Understanding the importance of customer satisfaction and effective communication will help you demonstrate your alignment with Wincanton's values during the interview.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully resolved customer issues or built rapport with clients. This will showcase your problem-solving skills and ability to deliver exceptional customer service, which are crucial for this position.
✨Tip Number 3
Research Wincanton's operations and their commitment to health and safety. Being knowledgeable about their practices will not only impress your interviewers but also show that you take the role seriously and are ready to contribute positively to their team.
✨Tip Number 4
Demonstrate your flexibility and willingness to upskill during the interview. Highlighting your readiness to adapt to different shifts and duties, as well as your interest in becoming a driver in the future, will make you a more attractive candidate for the role.
We think you need these skills to ace Customer Service Home Delivery Technician in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Customer Service Home Delivery Technician role. Emphasise your communication skills, problem-solving abilities, and any previous customer service experience.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to build rapport with customers. Mention specific examples of how you've resolved customer issues in the past and how you take pride in delivering exceptional service.
Highlight Relevant Qualifications:If you have a driving licence or any relevant certifications, make sure to mention these in your application. Also, include any training or courses related to customer service or logistics that could set you apart from other candidates.
Show Enthusiasm for the Role:In your application, express your enthusiasm for working with Wincanton and your commitment to providing excellent service. Mention why you are interested in this specific position and how you can contribute to their mission of making customers' businesses better.
How to prepare for a job interview at Wincanton
✨Showcase Your Communication Skills
As a Customer Service Home Delivery Technician, excellent communication is key. Be prepared to demonstrate your ability to engage with customers both face-to-face and over the phone. Practice active listening and responding clearly to hypothetical customer queries during the interview.
✨Demonstrate Problem-Solving Abilities
Employers are looking for candidates who can effectively resolve issues at the point of delivery. Think of examples from your past experiences where you successfully solved a problem for a customer and be ready to share these stories in your interview.
✨Emphasise Your Flexibility and Timekeeping
This role requires flexibility in shifts and duties. Highlight your ability to adapt to changing schedules and your commitment to punctuality. Mention any previous roles where you had to manage time effectively or adjust to new responsibilities.
✨Prepare for Health and Safety Questions
Given the physical nature of the job, be ready to discuss your understanding of health and safety practices. Familiarise yourself with basic safety protocols and be prepared to explain how you would ensure a safe working environment for yourself and others during deliveries.
