Charlton Depot Operations Manager

A great opportunity for a Depot Operations Manager has arisen to lead a fully composite operation in Charlton. This role will appeal to an individual who has experience of leading a team to deliver exceptional service. If you feel that you have what it takes to support the team we would love to hear from you.

Salary: competitive + car/allowance + bonus + benefits.

How will you contribute?

• Lead and ensure Health and Safety and Wellbeing are high priority and lead promotion and compliance.
• Lead and develop a team of Shift Managers to deliver excellence as an everyday achievement through a clear team plan.
• Creating a positive and productive relationship with the customer who places significant expectations on the achievement of excellent customer service.
• Develop and embed a culture of excellent customer service ‘right first time’ with the team.
• Support and develop the people plan for the teams and the site.
• Adopt a proactive approach to the service demands of the customer ensuring that opportunities are identified and exploited whilst ensuring day to day excellence in the ongoing operations.
• Implementation and maintenance of best practice processes and procedures throughout the operation, with exceptional focus on health and safety.
• Monitor and manage the financial costs of all aspects of the operation to maximise the commercial performance for both our Customer and Wincanton.
• Ensuring that Key Performance Indicators are met and where possible exceeded, whilst supporting, implementing and introducing innovative ideas and solutions.
• Effective leadership of the warehouse and Stock teams in order to ensure that the service provided meets the high levels of performance required by our client.
• Ensure sufficient resourcing plans are in place and implemented in order to meet performance expectations.
• Manage and support agency resourcing and performance.
• Responsible for the effective management of all aspects of the operation, both warehouse and transport, with exceptional focus on health and safety.
• Responsible for ensuring that the ongoing operation consistently exceeds the customer’s requirements both in terms of service to customers, KPIs and operational standards.
• Providing leadership, motivation and career development to the contract team, ensuring that they achieve excellence on a day-to-day basis.
• Responsible for driving high levels of employee engagement.
• Ensure an effective relationship with the Transport team, looking for opportunities for continuous improvement.

What will you bring?

• An experienced Distribution Centre Manager with high quality service focus within a high volume, time critical warehousing and transport environment.
• Highly energetic, resilient, flexible and enthusiastic in the management of change and innovation and be able to respond in a positive manner to the demands of the client.
• Excellent leadership skills particularly in the areas of communication and influence in order to maximise the effectiveness of the team and ensuring that they develop excellent relationships with other functions, the client and all individuals.
• Exceptional customer focus and relationship building skills are required as it is absolutely critical that all informal and formal interaction with the customer is completed with the highest level of professionalism.
• Must have relevant, well rounded experience in a composite environment at a senior management level and be able to clearly demonstrate previous achievements.
• Will have excellent team building, leadership and motivational skills.
• You must have the interpersonal skills to be able to establish effective communication channels with employees ensuring that they are well informed regarding both our customer and Wincanton.

• Proven Management experience ideally gained within a fast paced, retail distribution environment, with blue chip customer.