MGA Doncaster Ops Manager

Job Title: Operations Manager

Grade: M2

Reports to: Distribution Centre Manager (DCM)

Business area: General Merchandise

Location: Trax Park, Doncaster

We have an opportunity for an experienced Operations Manager to lead a combined Warehouse and Transport operation from Trax Park, Doncaster. This challenging and exciting role will appeal to an individual with experience, drive, determination and enthusiasm.

Duties and responsibilities:

• Reporting to the Distribution Centre Manager, this role requires an elevated level of strategic skills and change management to deliver the contract account plans, deliver excellent customer service, satisfaction, and to ensure delivery of all Warehouse KPI’s.
• Giving direction to operational SM and TL’s and monitoring performance, ensuring the Warehouse runs efficiently and effectively with direct responsibility for the SM and TL’s, taking accountability for overall productivity of the operation.
• Ensure effective communication throughout the operational Management team, communicating planning requirements providing information on performance against site KPI’s.
• Identify future talent for succession plans and ensure the Warehouse Management teams are effectively cross-trained.
• Manage Time & Attendance of team members as required in Kronos and Oracle Cloud.
• Drive a culture of best-in-class H&S performance through the Warehouse Management team and exceed all company and customer H&S KPI’s.
• Developing and maintaining a high-performance culture across the site through motivating and guiding the Warehouse Management team to deliver operational excellence and exceed the customer expectations through site Operational KPI’s.
• Lead, develop and inspire direct reports to achieve business goals while maximizing individuals’ potential.
• Build a strong team that drives continuous improvement and delivers site strategies.
• Be capable of covering for the DCM when required.

Key Attributes

Proactive: Taking charge; energetic; motivated; dynamic; creating or controlling a situation rather than just responding to it after it has happened.

Adaptable: Flexible; versatile; ability to change your ideas or behaviour to deal with new situations.

Resilient: Strong, adaptable, flexible, inspired, driven. Able to withstand or recover quickly from difficult conditions/situations.

Leadership Behaviours: Be Bold; Be Curious; Be Engaging.

Experience, skills, and attributes:

• You must be able to demonstrate appropriate management experience in high volume, complex, customer service driven operations.
• You will have experience of Managing managers and colleagues and developing effective working relationships.
• You must have the energy, determination and commitment to operate in an environment where regular scrutiny is the norm and effective communication is essential.
• You will be inquisitive, innovative and deliver an exceptional service to the customer.
• High level of commercial acumen, to understand and control site costs in line with Budget.
• Well-developed interpersonal skills and able to influence at all levels.
• Able to manage conflict and difficult conversations.
• Succeeds in building effective stakeholder relationships with the ability to influence management team’s thinking to deliver high performance through a culture of accountability and ownership.
• Expertise in strategy, planning and adapting operational plans to meet business needs.
• Proven successful implementation of Continuous Improvement programs and sound knowledge of key methodologies and approaches including the principles of lean.
• Ability to build and manage a high performing team.
• Knowledge and application of people systems including Kronos and Oracle Cloud.
• Understand key drivers to achieve high levels of employee engagement and uses these to deliver high performance.
• The depot operates a night shift and weekend shifts therefore it is essential that you are flexible in your approach to work.

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