Waitrose Cfc Greenford Customer Delivery Driver

Come and join our friendly team of drivers at our Customer Fulfilment Centre for Waitrose, Greenford. The site operates 24 hours a day, 7 days a week.

Working Pattern: Mix days, Fixed hours (37.5 hours per week)

Shift: AM shift starting time between 04:30am-6:30am (your start time will be allocated on a rota basis), PM shift starting between 12pm-3pm (your start time will be allocated on a rota basis).

Within this role, you will:

• Spend your day greeting customers and delivering their shopping on time with lots of Waitrose personality.
• Operate your vehicle in a safe, legal and economical manner.
• Carry out daily vehicle checks accurately and follow correct defect procedures.
• Load up, fuel and check the van for the next route, or give a customer a call to inform them of their shopping arrival time.
• Deal with any queries or complaints in a courteous and efficient manner.
• Work towards deliveries in line with key performance indicators (KPIs).

The role is hands-on, involves heavy lifting/handling and is full of variety. No two shifts are ever the same – customers look for help in all kinds of different ways.

You’ll need:

• Previous experience is a bonus (although not essential) for Customer Delivery Drivers; we’re more interested in your customer service background, enthusiasm, friendly personality, and that you care about making a difference for Waitrose’s customers and colleagues.
• To be over 18 years old, have a full UK driving licence (manual) with no more than 6 penalty points.
• Enjoy helping others and working in a team.
• Be results orientated and able to work to schedules.
• Understand the basics and importance of Health and Safety procedures.
• Able to lift and handle goods.
• Have excellent communication skills.
• Take the initiative and use common sense.
• Have a good degree of literacy and numeracy.
• Stay calm under pressure.
• Be a safe and courteous driver who can deliver outstanding service right to our customers’ doors.

In addition to generous pay, we value our people and offer a friendly, safety-first working environment, along with other benefits including:

• Company pension scheme
• Generous holidays
• Cycle to work scheme
• Employee benefits including online discount platform
• Onsite parking
• Significant opportunities for career development and progression
• Training enrichment and multi-skilling

We are committed to providing equality of opportunity for all employees and strive for an environment where all colleagues feel included, supported and valued.

What do we offer?

• Competitive hourly rate of £14.48
• Access to onsite discounted Waitrose shop
• Modern fleet
• Share incentive plan
• 20 days annual leave plus 8 bank holidays
• Uniform provided
• Training and development from the best in the business

Training: Candidates must be available to attend 1 week of paid in-house training.

Apply now! Please be aware that as part of our recruitment process, job offers are subject to a Criminal Record Check and will include a license check, which will be carried out by an external third party. We ask that you have the right to work in the UK and be able to provide these documents at interview. If you have been disqualified from driving within the last 10 years, we will not be able to accept your application.

If you think you have what it takes and want to be part of a supportive and friendly team, we can’t wait to hear from you!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.