B&Q Burton on Trent Customer Service Home Delivery Driver

B&Q Burton on Trent Customer Service Home Delivery Driver

Burton-On-Trent, Staffordshire, United Kingdom

Job Description

Key Responsibilities:

• Provide a professional driving service and meet and exceed expectations of our customers.
• Ensure the customer promptly receives their deliveries in excellent condition every time.
• Engage and build a rapport with customers, ensuring a consistent positive message, dealing with queries in a polite and effective manner by phone and face to face.
• Accurate and efficient completion of the delivery of stock to customer’s room of choice in a safe and efficient manner.
• Ensure correct and accurate completion of documentation in line with customer, legislative and company policies and procedures.
• Responsible for the Health and Safety of themselves and others, completion of dynamic risk assessments, adhering to safe working practices and the Health & Safety at Work Act, including accident, incident and damage reporting.
• Ensuring compliance with Transport driving regulations and working time regulations.
• Attending any relevant training as required to ensure you remain fully equipped to perform your role effectively and to assist in the development of continuous improvement.

Experience & Qualifications

• You must hold an in date valid Class 2 licence.
• You must hold an in date valid CPC licence.
• You must hold an in date Digi Card.
• You must have no more than 6 points on your current licence.
• Be smartly presented at all times and have excellent customer service skills and be detail focused.
• Be flexible in relation to shifts and duties with excellent timekeeping.
• Be able to provide a time-critical delivery service in line with targets agreed with customer and Wincanton.
• Previous retail and commercial driving experience is desirable.
• Multi drop experience is desirable.
• DBS check will be undertaken.

Due to the nature of the work, heavy lifting is required. This includes repetitively handling bulky, weight items as part of a two-person team on a daily basis – i.e., washing machines, kitchen units, kitchen worktops. It is therefore essential that the successful applicant is capable of carrying out this nature of work.

We really value our people and offer a friendly working environment, a focus on developing your skills and a competitive salary.

Benefits include:

• B&Q 20% discount card (once completing satisfactory probationary).
• Employee Assistance Programme.
• Access to a company pension scheme with employer contributions and other optional schemes you may wish to join.

Job Info

• Job Identification 11652
• Job Category Transport
• Posting Date 01/10/2025, 01:03 PM
• Degree Level No Formal Education
• Job Schedule Full time
• Locations c/o B&Q, Burton on Trent, DE14 3EG, GB

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