At a Glance
- Tasks: Deliver exceptional customer experiences at racedays and events, managing ticketing and enhancing on-course interactions.
- Company: Join a vibrant team at Wincanton Racecourse, known for its commitment to outstanding hospitality.
- Benefits: Enjoy free entry to events for you and friends, generous leave, and a fantastic pension scheme.
- Other info: Flexible part-time role with opportunities for personal growth and community involvement.
- Why this job: Be at the heart of creating memorable experiences while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 11.7 - 14.3 £ per hour.
We have a fantastic opportunity for a Customer Relations Executive to deliver outstanding customer experiences across our racedays and events, ensuring every interaction exceeds expectations.
You will take ownership of our Annual Badge Holders, Owners & Trainers experience, manage our ticketing platform, and play a key role in enhancing the on-course experience for racegoers and industry stakeholders.
Working closely with the local team, you'll be at the heart of creating memorable experiences for our customers from start to finish.
- The Customer Relations Executive will
- Take ownership of the Annual Badge Holder programme, building strong relationships with members and delivering an exceptional experience from enquiry to raceday.
- Lead the Owners & Trainers experience, ensuring Wincanton Racecourse consistently achieves ROA Gold Standard and delivers first-class hospitality and service.
- Manage and optimise ticketing and raceday experiences, ensuring all products, packages and fixtures are accurately promoted and maintained.
- Be a visible presence on racedays, acting as a key point of contact for customers, owners, trainers and industry stakeholders.
- Handle customer enquiries and feedback professionally, resolving issues effectively and helping drive outstanding customer satisfaction scores.
- Support the planning and delivery of both racing and non-racing events, working closely with internal teams to ensure seamless execution.
- Play a key role in enhancing the customer journey by analysing feedback, supporting Visit England initiatives and identifying opportunities for continuous improvement.
- Provide administrative support across the racecourse, including community and charity initiatives, sponsorship activity, event preparation, and collaboration with marketing and operational teams.
What we offer in return
- All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our Team Pass Ticket scheme.
- An award-winning pension scheme provider with a generous employer contribution
- A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
- 25 days annual leave
- Access to a suite of Learning & Development training resources from renowned providers
- A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.
our closing date for this vacancy is 18th August but we reserve the right to bring this forward if we have many applications.
This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check.
By applying you confirm that you are happy for these checks to be carried out.
- https://careers. thejockeyclub. co. uk/job/66cc961c-7127-4517-bf2c-ca9b20148c1b
- #J-18808-Ljbffr
Customer Relations Executive (Part-time) in Warminster employer: Wincanton Racecourse
Join us at Wincanton Racecourse, where we pride ourselves on creating exceptional customer experiences in a vibrant and dynamic environment. As a part-time Customer Relations Executive, you'll enjoy a supportive work culture that values your contributions, offers extensive training resources for personal growth, and provides unique perks like free access to events for you and your loved ones. With a strong focus on employee well-being and community engagement, this is an excellent opportunity to be part of a team dedicated to delivering memorable moments for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Executive (Part-time) in Warminster
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Wincanton Racecourse and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Wincanton Racecourse and let us see your personality shine through!
We think you need these skills to ace Customer Relations Executive (Part-time) in Warminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Wincanton Racecourse.
Get Familiar with Our Brand:Before applying, take some time to learn about Wincanton Racecourse and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Wincanton Racecourse
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Wincanton Racecourse.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Wincanton Racecourse will surely appreciate.
