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- Tasks: Deliver stock to customers' homes while providing excellent service and support.
- Company: Join B&Q, a leading home improvement retailer with a focus on customer satisfaction.
- Benefits: Enjoy a 20% discount, training opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team making a real difference in customers' lives.
- Qualifications: Valid Class 2 licence, CPC licence, and excellent customer service skills required.
- Other info: Flexible shifts, career growth, and a fun workplace culture await you!
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Engage and build a rapport with customers, ensuring a consistent positive message, dealing with queries in a polite and effective manner by phone and face to face
- Accurate and efficient completion of the delivery of stock to customer\’s room of choice in a safe and efficient manner
- Ensure correct and accurate completion of documentation in line with customer, legislative and company policies and procedures
- Responsible for the Health and Safety of themselves and others, completion of dynamic risk assessments, adhering to safe working practices and the Health & Safety at Work Act, including accident, incident and damage reporting
- Ensuring compliance with Transport driving regulations and working time regulations
- Attending any relevant training as required to ensure you remain fully equipped to perform your role effectively and to assist in the development of continuous improvement
- You must hold an in date valid Class 2 licence
- You must hold an in date valid CPC licence
- You must hold an in date Digi Card
- You must have no more than 6 points on your current licence
- Be smartly presented at all times and have excellent customer service skills and be detail focused
- Be flexible in relation to shifts and duties with excellent timekeeping
- Be able to provide a time critical delivery service in line with targets agreed with customer and Wincanton
- Previous retail and commercial driving experience is desirable
- Multi drop experience is desirable
- DBS check will be undertaken
- Due to the nature of the work heavy lifting is required. This includes repetitively handling bulky, weight items as part of a two-person team on a daily basis – i washing machines, kitchen units, kitchen worktops. It is therefore essential that the successful applicant is capable to carry out this nature of work.
Benefits
- B&Q 20% discount card (once completing satisfactory probationary)
- Employee Assistance Programme
- Training and development opportunities including Customer Service training, management training programmes, management opportunities
- Uniform
- Recognition schemes
- Child care vouchers
- RAC discount
- E-Vouchers
- Leisure Vouchers
- Supermarket Savings
- Access to a company pension scheme with employer contributions and other optional schemes you may wish to join.
These are just some of the reasons which make Wincanton a great place to work!If you feel that you have what it takes to support Wincanton in delivering the best service, we would love to hear from you.
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WIN04037 B&Q Exeter Customer Service Home Delivery Driver employer: Wincanton plc
Contact Detail:
Wincanton plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WIN04037 B&Q Exeter Customer Service Home Delivery Driver
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and Wincanton. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your excellent customer service abilities.
✨Tip Number 3
Be prepared for practical assessments! Given the nature of the job, you might be asked to demonstrate your driving skills or how you handle heavy lifting. Brush up on your driving regulations and safety practices to show you're the right fit for the role.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly, you can also keep an eye on any updates or additional opportunities that might pop up. Let's get you that job!
We think you need these skills to ace WIN04037 B&Q Exeter Customer Service Home Delivery Driver
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you engage with customers and handle queries, so share specific examples that showcase your skills!
Be Detail-Oriented: Since accuracy is key in this role, pay close attention to the details in your application. Double-check for any typos or errors, and ensure that all your documentation is complete and correct. We love a candidate who values precision!
Flexibility is Key: Mention your flexibility regarding shifts and duties in your application. We appreciate candidates who can adapt to changing schedules and are ready to take on various tasks. It shows you're committed to delivering great service!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Wincanton plc
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the responsibilities, especially around customer service and health & safety. Being able to discuss how you would handle specific scenarios will show that you're prepared and serious about the position.
✨Show Off Your People Skills
Since this role involves engaging with customers, practice how you'll build rapport. Think of examples from your past experiences where you've successfully dealt with customer queries or complaints. A friendly attitude goes a long way!
✨Safety First!
Brush up on health and safety regulations relevant to driving and delivery. Be ready to discuss how you ensure safety for yourself and others while on the job. This shows that you take the role seriously and are committed to compliance.
✨Dress to Impress
First impressions matter! Make sure you’re smartly presented for the interview. It reflects your professionalism and respect for the company. Plus, it sets the tone for how you’ll represent them in front of customers.
