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- Tasks: Join our team to deliver top-notch customer service and manage calls and emails.
- Company: Wincanton is a growing company focused on delivering exceptional service.
- Benefits: Enjoy a competitive salary, weekend premiums, and a supportive team environment.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: Previous customer service experience or NVQ level 3 in Customer Service required.
- Other info: Flexible shifts available, working 5 over 7 days between 7am to 9pm.
The predicted salary is between 19700 - 29200 £ per year.
With continued success and business growth Wincanton have the opportunity for aStore to home Clerkto join our team at Branston. Salary £24,700 + 25% unsocial / weekend premiumto the advert along with the hours i.e 5 over 7 days shift work between 7am to 9pm. How will you contribute? Working as part of a team the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service delivery. Ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly. Manage customer incident calls/emails through to completion. Chase information from 3rd party network. Ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed. Ensure all paperwork has been received and delivered as per the expected KPI/SLA. Demonstrate empathy with the customers as and when required. Ensure all procedures are adhered to and report all incidents of non-compliance. What will you bring? Previous Customer Service experience or NVQ level 3 in Customer Service. Motiva…
Store to Home Clerk employer: Wincanton Logistics Careers
Contact Detail:
Wincanton Logistics Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store to Home Clerk
✨Tip Number 1
Familiarize yourself with Wincanton's values and customer service standards. Understanding their approach will help you align your responses during the interview and demonstrate that you're a good fit for the team.
✨Tip Number 2
Prepare examples from your previous customer service experience that showcase your ability to handle calls and emails effectively. Highlight situations where you managed incidents or resolved customer issues to show your problem-solving skills.
✨Tip Number 3
Since the role involves teamwork, think of instances where you've successfully collaborated with colleagues. Be ready to discuss how you share knowledge and support others to enhance service delivery.
✨Tip Number 4
Demonstrate your understanding of KPIs and SLAs in customer service. Be prepared to discuss how you have met or exceeded these metrics in past roles, as this will show your commitment to high performance.
We think you need these skills to ace Store to Home Clerk
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Store to Home Clerk position. Understand the key responsibilities and required skills, such as customer service experience and the ability to manage calls and emails effectively.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Include specific examples of how you've managed customer interactions, resolved issues, and maintained records, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your previous experience in customer service and how it aligns with the expectations outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is important for the Store to Home Clerk role.
How to prepare for a job interview at Wincanton Logistics Careers
✨Show Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service, as this role heavily relies on delivering a high level of customer satisfaction.
✨Understand the Role's Requirements
Familiarize yourself with the job description and the key responsibilities of a Store to Home Clerk. Be prepared to discuss how your skills align with managing customer incident calls and maintaining spreadsheets, as well as your ability to work in a team.
✨Demonstrate Empathy
Since the role requires demonstrating empathy towards customers, think of instances where you successfully empathized with a customer’s situation. This will show that you understand the importance of customer relations and can handle calls with care.
✨Prepare Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows your interest in the position and helps you determine if it's the right fit for you.
