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- Tasks: Provide top-notch IT support and troubleshoot tech issues for our innovative teams.
- Company: Join Winbro, a leader in green hydrogen technology and advanced manufacturing.
- Benefits: Enjoy a competitive salary, flexible hours, and 25 days holiday pro rata.
- Why this job: Be part of a cutting-edge company making waves in aerospace, medical, and clean energy.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and experience with Microsoft products.
- Other info: Dynamic work environment with opportunities to grow your tech skills.
The predicted salary is between 1500 - 2250 £ per month.
At Winbro, we are at the heart of the green hydrogen revolution enabling production of next generation fuel cells with our ultra fast laser drilling and welding technologies. Our equipment is capable of producing highly complex micro parts to micron level accuracies, creating a revolution in personalised drug delivery and medical care. Our technology is capable of producing highly complex semiconductor parts, enabling next level efficiencies in electronics manufacturing.
JOIN US and we can offer you an opportunity to work in a high-tech, specialist company working with some of the best global names in aerospace, medical, semiconductor and clean energy.
Responsibilities- Provide first and second-line IT support for UK and US sites, diagnosing, troubleshooting, and resolving hardware, software, and system issues; replace defective components as needed.
- Manage new joiner and leaver IT processes in line with established procedures.
- Ensure IT systems and assets meet information security standards.
- Perform day-to-day IT operational checks and maintain IT support processes and procedures.
- Collaborate with global IT teams as required to ensure consistent IT service delivery.
- Assist with infrastructure rollout and IT project tasks as needed.
- Deploy and configure Microsoft desktop applications (Windows, Office 365).
- Support Microsoft Exchange / Office 365, including user and mailbox administration.
- Deploy software using Windows Deployment Services, Microsoft Deployment Toolkit and PDQ Deploy.
- Maintain understanding of hardware, including DELL desktops, laptops, and servers and deploy new or replacement IT equipment.
- Assist with basic networking and VOIP telephony support.
- Maintain endpoint and server security (including McAfee) and ensure compliance with IT policies; assist with audits and system checks.
- Support system upgrades, changes and process improvement initiatives.
- Perform other IT duties as required to support the business.
- 3+ years’ experience in a hands-on IT support role with regular user interaction.
- Strong diagnostic and troubleshooting skills.
- Experience supporting Windows desktops, Microsoft Office 365 and Exchange.
- Experience administering Active Directory user accounts and permissions across multiple sites.
- NVQ Level 3 (or equivalent) in an IT-related subject or a recognised professional IT certification.
A competitive salary, flexible start and finish times, pro rata 25 days holiday.
IT Support Technician - 3 Month Contract in Shepshed employer: Winbro
Contact Detail:
Winbro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - 3 Month Contract in Shepshed
✨Tip Number 1
Get your tech game on point! Brush up on your troubleshooting skills and be ready to showcase how you can diagnose and resolve issues on the spot. We want to see you in action, so prepare for some hands-on scenarios during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn and ask them about their experiences at Winbro. This insider info can give you a leg up and help you tailor your approach when you apply through our website.
✨Tip Number 3
Show off your teamwork skills! Since you'll be collaborating with global IT teams, be ready to discuss past experiences where you worked effectively with others. We love candidates who can communicate and work well in a team setting.
✨Tip Number 4
Don’t forget to highlight your adaptability! With the fast-paced nature of IT support, being flexible and open to learning new technologies is key. Share examples of how you've quickly picked up new skills or adapted to changes in previous roles.
We think you need these skills to ace IT Support Technician - 3 Month Contract in Shepshed
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Windows desktops, Microsoft Office 365, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our mission at Winbro. Keep it concise but engaging – we love a good story!
Show Off Your Troubleshooting Skills: In your application, don’t forget to mention specific examples of how you've diagnosed and resolved IT issues in the past. We’re keen to see your problem-solving prowess in action, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Winbro
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows desktops, Microsoft Office 365, and Exchange. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've faced. This will show that you're not just familiar with the tools but can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues in the past. Think about times when you had to think on your feet or collaborate with others to solve a problem. This will demonstrate your strong diagnostic skills and ability to work under pressure.
✨Understand the Company’s Mission
Familiarise yourself with Winbro's role in the green hydrogen revolution and their focus on high-tech solutions. Being able to connect your IT support skills to their mission will show your genuine interest in the company and how you can contribute to their goals.
✨Prepare for Team Collaboration Questions
Since you'll be collaborating with global IT teams, be ready to discuss your experience working in team settings. Think of examples where you’ve successfully worked with others to deliver IT services or projects. Highlighting your teamwork skills will be key to showing you’re a good fit for their collaborative environment.