At a Glance
- Tasks: Manage customer and supplier repair orders while ensuring top-notch documentation and communication.
- Company: A diverse and inclusive workplace focused on improving lives through teamwork.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Join a dynamic team where your unique perspective is valued.
- Why this job: Be a key player in enhancing customer satisfaction and operational performance.
- Qualifications: Strong attention to detail and excellent communication skills are essential.
Working within a multidisciplinary team across both shop floor and office environments, the Repairs Administrator will manage customer repair orders, supplier repair orders, documentation, ERP transactions, and communication flows. You act as a key contributor to operational performance and customer satisfaction.
Key Responsibilities and Duties:
- Provide full administrative support to the MRO and Part 145 team.
- Maintain accurate and compliant documentation, ensuring internal and regulatory standards are upheld.
- Ensure KPIs are met through disciplined, methodical work and attention to detail.
- Perform daily checks with Despatch for Part 145 deliveries and move items to the correct storage areas.
- Unpack and verify all incoming customer and supplier deliveries against documentation.
- Book repaired items into the ERP system upon return from suppliers, generate Certificate of Conformities and shipping documents to have parts returned to the customers.
- Create and manage maintenance customer orders and purchase orders, prepare delivery notes and support invoices in the ERP system. Photograph customer returned units.
- Process RAI/BER units.
- Manage both customer and supplier orderbooks with clear updates and expected shipping dates in line with the customers’ expectations.
- Have regular review meetings with customers and suppliers via teams or face-to-face.
- Offer standard exchanges when applicable.
- Create and submit quotations for customer approval.
- Act as the voice of the customer within the MRO operation.
- Coordinate internally with technical teams, quality, and logistics.
- Review and approve supplier quotations.
We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
Repairs Administrator employer: Win-Berry
As a Repairs Administrator, you will thrive in a dynamic and inclusive work environment that values diverse perspectives and fosters employee growth. Our commitment to operational excellence ensures that you will play a vital role in enhancing customer satisfaction while benefiting from comprehensive training and development opportunities. Located in a collaborative setting, we prioritise teamwork and innovation, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to operational performance and customer satisfaction. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Repairs Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Repairs Administrator role. Highlight your experience with administrative support, documentation management, and any relevant ERP systems you've used. We want to see how your skills match what we're looking for!
Showcase Attention to Detail:Since this role requires a methodical approach, be sure to showcase your attention to detail in your application. Mention specific examples where your careful work has led to successful outcomes. We love candidates who take pride in their accuracy!
Communicate Clearly:Effective communication is key in this role, so make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate candidates who can express themselves well!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information we need to assess your application. Let’s get started on this journey together!
How to prepare for a job interview at Win-Berry
✨Know Your Stuff
Make sure you understand the key responsibilities of a Repairs Administrator. Familiarise yourself with ERP systems, documentation standards, and customer service principles. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Show Off Your Attention to Detail
Since this role requires meticulous documentation and compliance, be prepared to discuss examples from your past where your attention to detail made a difference. Bring up specific instances where you caught errors or improved processes—this will demonstrate your fit for the role.
✨Communicate Like a Pro
As a Repairs Administrator, you'll need to liaise with various teams and customers. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer about their communication processes—this shows you're proactive and engaged.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess how you'd handle specific situations, like managing customer expectations or dealing with supplier issues. Think through potential challenges you might encounter in the role and how you would address them, showcasing your problem-solving skills.
