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- Tasks: Lead a team to deliver exceptional customer service during exciting events.
- Company: Renowned sports club in the UK with a passion for guest experience.
- Benefits: Full-time role with opportunities for career growth and development.
- Why this job: Be part of unforgettable events and create memorable experiences for guests.
- Qualifications: Team leadership experience and excellent communication skills required.
- Other info: Flexibility for evenings and weekends is essential during key events.
The predicted salary is between 30000 - 42000 £ per year.
A renowned sports club in the UK is seeking a Ticketing Guest Services Supervisor to lead a team and deliver outstanding customer service during events. The role involves managing operations of ticketing services, resolving guest enquiries, and ensuring compliance with ticketing policies.
Candidates should have team leadership experience and strong communication skills. Flexibility for evenings and weekends is required during key events. This is a full-time, office-based position with a focus on delivering memorable guest experiences.
Ticketing Services Supervisor — Elevate Guest Experience employer: Wimbledon
Contact Detail:
Wimbledon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Services Supervisor — Elevate Guest Experience
✨Tip Number 1
Network like a pro! Reach out to people in the sports and events industry, especially those who work at the club you're eyeing. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with hiring managers, share specific examples of how you've successfully led a team or resolved guest issues in the past. It’s all about demonstrating that you can elevate the guest experience.
✨Tip Number 3
Be flexible and ready to adapt! Since this role requires working evenings and weekends, make sure to highlight your availability during interviews. Showing that you're committed to being there when it counts can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a better chance to connect with you. Plus, you’ll be one step closer to landing that dream job!
We think you need these skills to ace Ticketing Services Supervisor — Elevate Guest Experience
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us know why you're excited about enhancing guest experiences. Share any relevant experiences that highlight your commitment to outstanding customer service.
Highlight Your Leadership Skills: We want to see how you've led teams in the past! Be sure to include examples of your leadership experience and how you’ve motivated others to deliver top-notch service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Wimbledon
✨Know the Club Inside Out
Before your interview, do some homework on the sports club. Familiarise yourself with their history, values, and recent events. This will not only show your enthusiasm but also help you tailor your answers to align with their mission of delivering outstanding guest experiences.
✨Showcase Your Leadership Skills
As a Ticketing Services Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your communication skills and how you motivate others to achieve great results.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of scenarios where you've had to handle guest complaints or ticketing issues. Practising these responses will help you demonstrate your capability to maintain compliance and ensure guest satisfaction.
✨Flexibility is Key
Since the role requires working evenings and weekends, be ready to discuss your availability. Show that you're committed to being there during key events and that you understand the importance of flexibility in delivering memorable experiences for guests.
