At a Glance
- Tasks: Lead the Retail Management Team at Wimbledon 2026, ensuring top-notch customer service and efficient operations.
- Company: Join the iconic Wimbledon Championships team and be part of a world-renowned event.
- Benefits: Earn £16.10 per hour, enjoy holiday pay, and receive complimentary meals during the event.
- Other info: Flexible hours, dynamic environment, and excellent team spirit await you!
- Why this job: Gain valuable experience in retail management while working at a prestigious tennis tournament.
- Qualifications: Experience in retail or events, strong communication skills, and a proactive attitude required.
The predicted salary is between 13 - 22 £ per hour.
We are looking for individuals who can work as part of the Retail Management Team at The Championships 2026 to take responsibility for various operations within the Wimbledon Shop including managing our shop floors, motivating and supporting our sales assistants, overseeing stock replenishment and delivering best-in-class customer service for our guests. This is a fixed term position.
During The Championships, the Wimbledon Shop operates four major outlets and eight express outlets across the site. We employ approximately 350 temporary staff to work on our shop floors and in our stockrooms. The Retail Management Team will be responsible for leading a cohort of sales and stockroom assistants in the delivery of best-in-class customer services throughout the event fortnight. Prior to the event, the Management Team will be primarily responsible for the set-up of our major stores and express shops, including receipt of deliveries and merchandising our shop floors. The team will also be expected to take an active role in the training of our temporary event workforce the week prior to The Championships.
Main Responsibilities
- Responsible for the set-up and preparation of four major outlets and eight express outlets.
- Lead and supervise a team of sales and stock assistants within an allocated outlet.
- Play an active role in the recruitment support and training of the temporary event workforce.
- Deliver a best-in-class customer experience for all guests.
- Act as the primary point of contact for all matters relating to your store, both front and back of house.
- Management Team contracts will commence on a staggered basis from late April.
- Support stock intake across outlets, shop floor merchandising, and stockroom loading.
- Take a leading role in the Wimbledon Shop training week, held one week prior to The Championships.
- Post-event responsibilities include overseeing the pack-down of all outlets and preparing for and completing the final closing stock-take during the last week of the contract.
Shop Manager
- Responsible for the daily operation and overall performance of an allocated retail outlet.
- Lead engaging and motivational pre- and post-shift briefings.
- Oversee and troubleshoot till-related issues.
- Record, monitor, and manage team performance to ensure operational excellence.
- Maintain clear and consistent communication with the Stock Manager regarding stock levels and requirements.
- Manage customer flow and crowd control during peak trading periods.
Stock Manager
- Oversee the efficient operation of stockrooms and stock replenishment within the allocated store.
- Monitor stock levels and sales performance using back-of-house reporting tools.
- Manage stock movement between outlets, maintaining accurate and up-to-date records of all incoming and outgoing stock.
- Lead motivational pre- and post-shift briefings.
- Record, monitor, and manage team performance.
- Maintain clear communication with the Shop Manager regarding stock levels and operational requirements.
- Investigate and resolve stock discrepancies within the system.
- Ensure back-of-house areas are well-maintained, organised, and compliant with health and safety standards.
Days & Hours of Work
- Contracts will assume a 5-day Monday to Friday working week, 9:00am to 5:00pm outside of The Championships with flexibility for weekend shifts.
- During The Championships, the Wimbledon Shop’s operational hours are 7:30am to 11:00pm.
- A rota will be in place to ensure sufficient breaks and cover throughout the fourteen-day event.
- Availability to work every day of Retail training week (Monday 22 June - Friday 26 June) is mandatory.
- Availability to work every day of The Championships (Monday 29 June - Sunday 12 July) is mandatory.
- Availability to start between Monday 20 April and Monday 15 June is mandatory.
- We require six weeks of availability at a minimum for this role.
- Availability to work two weeks post Championships until Friday 24 July.
About You
- You should have experience within the events or retail industry and be able to demonstrate your ability to handle a team with quick decision making in a fast paced, pressurised environment.
- You should be able to maintain good working relationships with all colleagues.
- You should have excellent communication skills verbal and written.
- You should demonstrate a high level of accuracy and attention to detail when stock counting.
- You should have a reasonable level of computer literacy, including moderate Excel skills.
- You will be willing to learn and demonstrate manual handling processes.
- You will be expected to work within the established H&S guidelines.
- You will be expected to be proactive in a team and lone working environment.
About Us
- An opportunity to work at a world-renowned tennis tournament.
- A Championships uniform is provided as part of the role.
- An hourly rate of £16.10 per hour with holiday pay included at 12.07%.
- Complementary lunch is provided as part of the role.
Retail Management Team | Wimbledon 2026 employer: Wimbledon
Join the Retail Management Team at The Championships 2026 and be part of a prestigious event that offers a unique opportunity to work in a dynamic environment. With a focus on best-in-class customer service, you'll benefit from comprehensive training, competitive hourly rates, and complimentary meals during the tournament. Our supportive work culture fosters teamwork and personal growth, making it an excellent place for those looking to thrive in the retail and events industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Management Team | Wimbledon 2026
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wimbledon, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wimbledon!
We think you need these skills to ace Retail Management Team | Wimbledon 2026
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wimbledon, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wimbledon and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wimbledon that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wimbledon
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
