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- Tasks: Deliver top-notch guest service and assist with tennis events at our Indoor Tennis Centre.
- Company: Join the prestigious All England Lawn Tennis Club, home of Wimbledon.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Why this job: Be part of an iconic sports venue and enhance your customer service skills.
- Qualifications: Strong customer service skills and a passion for tennis are essential.
- Other info: Dynamic role with potential overtime during exciting tennis fixtures.
The predicted salary is between 13 - 16 £ per hour.
We are looking for 2 part time Operations Assistants to ensure outstanding levels of guest service within the Indoor Tennis Centre, adopting a pro‑active, collaborative approach to all tasks and administration. The role will report to the Operations Supervisor and have a dotted line into the Tennis Manager. You will work a three week rota, working an overage of 20 hours per week. You will be required to work one full weekend in every three.
What you will be doing:
- Providing excellent ‘front of house’ guest services welcoming Members and their Guests.
- Understanding and awareness of the Club’s high expectations – pro-actively resolve issues that compromise our standards with a solution focused approach.
- You will be the onsite duty manager at evenings and weekends as per your rota, ensuring daily site inspections for the Indoor Tennis Centre including the site opening and closing procedures and, at weekends, ensuring site inspections for the Clubhouse – escalating or resolving queries as appropriate.
- Understanding, awareness and compliance with the AELTC Health and Safety Policy and Procedures, Child Protection Policy and Guidelines and Site Rules.
- Assist the Tennis Manager with arrangements for tennis fixtures & tennis events throughout the year. This will include pre-match communications with AELTC team and the visiting team, pre match co‑ordination with AELTC staff i.e. F&D teams and Groundstaff. Hosting/leading the fixture on the day. These fixtures will not form part of your normal rota. These days can be paid for as overtime or time in lieu.
- Tennis administration including coordinating and support of Club tennis events and Club junior coaching.
- Management and servicing of ball machines and tennis equipment at the Indoor Tennis Centre.
- Assist the Club Events team with the organisation of Club Events and tours when needed.
- Assisting with the management of the Club Accommodation offering – taking bookings, payments, preparing keys, year‑end analysis of bookings, profit and loss, monthly walk arounds to check for maintenance issues etc.
- Undertake routine administration – answering queries and escalating as appropriate.
- Providing support for first aid incidents and emergencies as appropriate.
- Close collaboration with the Club Office team in addition to communicating with various internal stakeholders including Security, Cleaning, Groundstaff, Estate Management and other departments.
What part your role will play in The Championships:
During The Championships the Operations Assistant team support Members and Guests with underground parking, support ticketing, general enquiries and welcome Royal Box guests. Working closely with key stakeholders, including Security, the Player Desk, the Professional Tennis team and the Grounds team.
About you:
- Strong interest in tennis.
- Proven, strong customer service skills, with the ability to professionally answer queries, resolve problems and elevate where appropriate.
- Strong interpersonal skills – able to build and maintain effective internal and external working relationships and communicate effectively both face to face and remotely.
- Experience and ability to work independently and part of a team.
- Pro‑active, organised, efficient, professional, reliable, able to meet deadlines with a positive, solution focused, flexible approach.
- Strong, proven working knowledge of Microsoft Office Suite to Intermediate level.
- Experience of working in a prestigious sports centre or tennis facility.
- Desirable: Already have a coaching qualification or want to work towards a coaching qualification.
About us:
The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Wimbledon Lawn Tennis Championships, widely regarded as the world’s premier tennis tournament and are home to one of the world’s most prestigious tennis clubs. Our business has grown in recent years and we expect that success to continue. We have plans to further improve our facilities and invest in our people in future years. Our success is important to us and we are guided by our key values of Heritage, Integrity, Respect and Excellence. The Indoor Tennis Centre team provide a front of house service to Members and their Guests. The Club provides almost 200 events per year for our Members and their Guests. There is a complex offer of social, tennis, croquet and bridge events ensuring that the Members have a fantastic number of activities to choose from. The role will require full DBS clearance the results of which must be satisfactory to the Company.
Operations Assistant - Indoor Tennis Centre employer: Wimbledon
Contact Detail:
Wimbledon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant - Indoor Tennis Centre
✨Tip Number 1
Get to know the venue! Familiarise yourself with the Indoor Tennis Centre and its facilities. This way, when you chat with potential employers or during interviews, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Attend tennis events or local meet-ups related to the sport. Connecting with people in the industry can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 3
Show off your customer service skills! During interviews or networking, share specific examples of how you've gone above and beyond for customers. This will highlight your fit for the Operations Assistant role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the AELTC team.
We think you need these skills to ace Operations Assistant - Indoor Tennis Centre
Some tips for your application 🫡
Show Your Passion for Tennis: Make sure to highlight your strong interest in tennis in your application. We love seeing candidates who share our enthusiasm for the sport, so let us know how it inspires you and any relevant experiences you've had!
Customer Service is Key: Since this role is all about providing outstanding guest service, be sure to showcase your customer service skills. Share examples of how you've resolved issues or gone above and beyond for customers in the past – we want to see that solution-focused approach!
Be Organised and Proactive: We’re looking for someone who can juggle multiple tasks efficiently. In your application, mention any experiences where you’ve demonstrated strong organisational skills and a proactive attitude. This will show us you’re ready to take on the responsibilities of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Wimbledon
✨Know Your Tennis Stuff
Brush up on your tennis knowledge! Since the role is at an Indoor Tennis Centre, being able to discuss recent matches, players, or even the history of Wimbledon can show your passion and commitment. It’ll help you connect with the interviewers and demonstrate that you’re genuinely interested in the sport.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond for a guest. This will highlight your strong interpersonal skills and your ability to maintain high standards, which are crucial for this role.
✨Be Pro-Active in Your Approach
During the interview, adopt a solution-focused mindset. If they ask about challenges you might face in the role, be ready to discuss how you would proactively resolve them. This shows that you understand the expectations and are prepared to take initiative.
✨Familiarise Yourself with Health and Safety Policies
Since compliance with health and safety policies is essential, make sure you have a basic understanding of what these entail. You could mention any relevant experience you have in this area, which will demonstrate your reliability and professionalism.
