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- Tasks: Deliver exceptional customer service and manage court bookings at the Community Tennis Centre.
- Company: Join The All England Lawn Tennis Club, home of the prestigious Wimbledon Championships.
- Benefits: Enjoy flexible working hours, a vibrant team culture, and opportunities for personal growth.
- Why this job: Be part of a dynamic environment that supports community engagement and promotes tennis.
- Qualifications: Strong customer service skills, teamwork experience, and knowledge of Microsoft Office required.
- Other info: Evening and weekend shifts are part of the role; DBS clearance is necessary.
The predicted salary is between 24000 - 36000 £ per year.
To ensure outstanding levels of guest service within the Community Tennis Centre in liaison with the Assistant General Manager and General Manager and colleagues adopting a pro-active, collaborative approach. This role is based at The All England Lawn Tennis Club Community Tennis Centre.
What you will be doing:
- Providing excellent ‘front of house’ customer service; welcoming players and visitors, receiving deliveries and answering routine enquiries.
- Understanding and awareness of the Club’s high expectations – pro-actively resolve issues that compromise our standards with a solution focused approach.
- Providing onsite supervision of the venue at evenings and weekends as per your rota, ensuring daily site inspections for the Community Tennis Centre including the site opening and closing procedures – escalating or resolving queries as appropriate.
- Supporting the registration of new customers taking bookings and payments for bookings, processing refunds and other administrative support.
- Liaising and communicating with various internal and external stakeholders including: Security, Cleaning, Groundstaff, Estate Management, administrative team and coaches.
- End to end management of court bookings including making, amending and cancelling bookings for courts, courses and private lessons and taking payments from guests and processing refunds.
- Providing support for first aid incidents and emergencies as appropriate.
- Understanding, awareness and compliance with the AELTC Health and Safety Policy and Procedures, Child Protection Policy and Guidelines and Site Rules.
- Undertaking routine administration – answering queries and escalating as appropriate.
What part your role will play in The Championships:
During Official and Unofficial Practice, the Community Tennis Centre hosts players competing in The Championships and supports the Commercial team as a venue for AELTC Partner activation activity. During The Championships, the Community Tennis Centre provides facilities for Club Members.
About you:
- Proven, strong customer service skills, with the ability to professionally answer queries, resolve problems and escalate where appropriate.
- Strong interpersonal skills – able to build and maintain effective internal and external working relationships and communicate effectively both face to face and remotely.
- Experience and ability to work independently and part of a team.
- Pro-active, organised, efficient, professional, reliable, able to meet deadlines with a positive, solution focused, flexible approach.
- Strong, proven working knowledge of Microsoft Office Suite to Intermediate level.
- Strong, proven working knowledge and experience with CRM and booking systems.
- Experience of working in a sports centre or tennis facility and interest in tennis.
About us:
The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Wimbledon Lawn Tennis Championships, widely regarded as the world’s premier tennis tournament and is home to one of the world’s most prestigious tennis clubs. Our business has grown in recent years and we expect that success to continue. We have plans to further improve our facilities and invest in our people in future years. Our success is important to us and we are guided by our key values of Heritage, Integrity, Respect and Excellence.
The Community Tennis Centre is the home of the WJTI with children receiving coaching throughout the year and the role of the Community Tennis Centre is to support Official and Unofficial Practice, develop and evolve the community footprint, host junior and adult coaching and programming, and host tournaments and events. The facilities include grass, indoor and outdoor courts including sports pitches available for hire by local community groups and the Clubhouse and ancillary facilities support the use of the courts and pitches. The Community Tennis Centre is open 7 days/week and the role will include working evenings and weekends in accordance with a rota. The role will require full DBS clearance and the results need to be satisfactory to the organisation.
Operations Assistant - Community Tennis Centre employer: Wimbledon
Contact Detail:
Wimbledon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant - Community Tennis Centre
✨Tip Number 1
Familiarise yourself with the All England Lawn Tennis Club's values and mission. Understanding their commitment to heritage, integrity, respect, and excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've resolved issues in previous roles. Be ready to discuss specific situations where you went above and beyond to ensure a positive experience for customers.
✨Tip Number 3
Research the Community Tennis Centre and its operations. Knowing about their programmes, events, and community involvement will demonstrate your genuine interest in the role and the organisation.
✨Tip Number 4
Network with current or former employees if possible. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Operations Assistant - Community Tennis Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in sports centres or tennis facilities. Emphasise your interpersonal skills and ability to resolve issues, as these are key for the Operations Assistant role.
Craft a Strong Cover Letter: In your cover letter, express your passion for tennis and community engagement. Mention specific examples of how you've provided excellent customer service and resolved problems in past roles. Show that you understand the high expectations of the All England Lawn Tennis Club.
Highlight Relevant Skills: Clearly outline your proficiency with Microsoft Office Suite and any CRM or booking systems you've used. This is crucial for the administrative aspects of the role, so make sure to provide concrete examples of your experience.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at the Community Tennis Centre. Mention your willingness to work evenings and weekends, and your commitment to maintaining high standards of service and safety in line with the club's policies.
How to prepare for a job interview at Wimbledon
✨Showcase Your Customer Service Skills
Since the role heavily focuses on guest service, be prepared to share specific examples of how you've provided excellent customer service in previous positions. Highlight any experiences where you resolved issues or went above and beyond for customers.
✨Demonstrate Teamwork and Communication
This position requires strong interpersonal skills. Be ready to discuss how you've effectively communicated and collaborated with colleagues and external stakeholders in past roles. Use examples that showcase your ability to build relationships.
✨Familiarise Yourself with Health and Safety Policies
Understanding the AELTC Health and Safety Policy and Child Protection Guidelines is crucial. Research these policies beforehand and be prepared to discuss how you would ensure compliance in your role, especially during busy events.
✨Highlight Your Organisational Skills
The role involves managing bookings and administrative tasks. Share examples of how you've successfully organised multiple tasks or projects simultaneously, demonstrating your ability to stay efficient and meet deadlines.
