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- Tasks: Manage ticket allocations and ensure a seamless experience for over 500k Guests.
- Company: Join a prestigious team delivering world-class events with integrity and excellence.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Why this job: Be part of an exciting event and make a real impact on guest experiences.
- Qualifications: 2 years' experience with ticketing systems and strong communication skills.
- Other info: Work at large sports events and build relationships with diverse stakeholders.
The predicted salary is between 28800 - 43200 £ per year.
As part of the Ticketing team, you will play a key role in delivering world-class ticketing delivery to over 500k Guests of The Championships. As one of seven Ticketing Executives within the team, you will oversee ticket allocations for our various Guest groups, ensuring that all our Guests have a seamless ticketing journey. Our values (Heritage, Integrity, Respect, and Excellence) are central to everything we do and will guide you in creating a memorable and positive experience for every Guest.
KEY RESPONSIBILITIES
- Ticketing Systems & Processes
- Oversee ticket allocations for specific Guest groups, communicating with these groups in a timely and professional manner.
- Use bespoke ticketing system to manage ticket enquiries, allocate and distribute tickets.
- Use relevant software to provide effective updates regarding specific Guest group, ensuring that data for these Guest groups is managed effectively and in line with GDPR protocols.
- Work closely with the finance department to ensure accurate reconciliation of tickets.
- Ticketing Operational & System Support
- Support with the troubleshooting of ticketing system and hardware setup prior to and during The Championships.
- Follow established processes to support with the delivery of all aspects of the ticketing operation for The Championships.
- Guest Support
- Respond to high volumes of ticket enquiries from Guests through a source of channels, including phones and Zendesk.
- Uphold the excellent levels of customer service in place and provide high quality, accurate interactions.
- Maintain high level of accuracy when dealing with peaks in productivity.
- Build effective relationships with Guests, upholding the policies of our terms and conditions consistently, and maintaining ticket integrity.
- Event Support (During The Championships)
- Manage and supervise temporary Championships staff at Ticket Resolution Points, situated at various points around the Grounds.
- Service the public with face-to-face ticket-related enquiries, including customer resolution, printing tickets and ticket integrity.
- Contact and interview customers involved in unauthorised ticket transfers, including tickets advertised, for sale or transfer, on the internet.
CANDIDATE REQUIREMENTS
Essential
- A minimum of 2 years’ experience with ticketing systems or similar bespoke software.
- Experience dealing with complex ticketing enquiries.
- Excellent written and verbal communication.
- Strong attention to detail with meticulous accuracy.
- A flexible approach with the ability to remain calm under pressure.
- Competent user of Microsoft Office suite.
- Ability to build effective working relationships with internal and external stakeholders.
- Ability to work independently, managing fluctuating levels of workload with a positive, can-do attitude.
- Use own initiative to identify any problems and take active steps for a resolution.
Desirable
- Previous experience working at large sports events.
- Previous experience using SecuTix and Zendesk.
- Proven track record in customer service – the ability to investigate queries/complaints and the confidence to deal with these in an independent, timely fashion.
Ticketing Executive in London employer: Wimbledon
Contact Detail:
Wimbledon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with fellow ticketing enthusiasts. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with ticketing systems or customer service, make sure to highlight that in conversations. Share specific examples of how you’ve handled complex enquiries or improved processes.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, like us at StudySmarter, and express your enthusiasm for potential opportunities. It shows initiative!
✨Tip Number 4
Prepare for interviews by practising common questions related to ticketing and customer service. Think about how you’d handle high-pressure situations and be ready to share your strategies for maintaining accuracy under stress.
We think you need these skills to ace Ticketing Executive in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ticketing Executive role. Highlight your experience with ticketing systems and customer service, and show how you embody our values of Heritage, Integrity, Respect, and Excellence.
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and professional. Use concise language and check for any typos or grammatical errors before hitting send!
Demonstrate Attention to Detail: We love candidates who pay attention to detail! Make sure your application reflects this by being meticulous in how you present your information. Double-check that all your experiences align with the job requirements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Wimbledon
✨Know Your Ticketing Systems
Make sure you brush up on your knowledge of ticketing systems, especially any bespoke software mentioned in the job description. Be ready to discuss your previous experiences with similar systems and how you've handled complex ticketing enquiries.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key for this role, prepare examples of how you've effectively communicated with guests or stakeholders in the past. Think about times when you resolved issues or provided exceptional customer service.
✨Demonstrate Attention to Detail
This role requires meticulous accuracy, so be prepared to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a difference, especially during busy periods.
✨Stay Calm Under Pressure
Given the fast-paced environment of The Championships, think of examples that showcase your ability to remain calm and flexible under pressure. Highlight any experiences where you successfully managed fluctuating workloads while maintaining a positive attitude.
