At a Glance
- Tasks: Deliver top-notch customer service and manage court bookings at our vibrant sports centre.
- Company: Join the iconic Wimbledon Qualifying and Community Sports Centre team.
- Benefits: Gain valuable experience, flexible hours, and a fun work environment.
- Other info: Perfect for those looking to grow in a dynamic, supportive atmosphere.
- Why this job: Be part of exciting events and make a difference in the community.
- Qualifications: Strong customer service skills and a passion for sports are essential.
The predicted salary is between 30000 - 42000 £ per year.
To ensure outstanding levels of guest service within the Community Sports Centre in liaison with the Assistant General Manager and General Manager and colleagues adopting a pro-active, collaborative approach. This role is based at The Wimbledon Qualifying and Community Sports Centre (Roehampton).
What you will be doing:
- Providing excellent ‘front of house’ customer service; welcoming players and visitors, receiving deliveries and answering routine enquiries.
- Understanding and awareness of the Club’s high expectations – pro-actively resolve issues that compromise our standards with a solution focused approach.
- Providing onsite supervision of the venue at evenings and weekends as per your rota, ensuring daily site inspections for the Community Sports Centre including the site opening and closing procedures – escalating or resolving queries as appropriate.
- Supporting the registration of new customers taking bookings and payments for bookings, processing refunds and other administrative support.
- Liaising and communicating with various internal and external stakeholders including: Security, Cleaning, Groundstaff, Estate Management, administrative team and coaches.
- End to end management of court bookings including making, amending and cancelling bookings for courts, courses and private lessons and taking payments from guests and processing refunds.
- Providing support for first aid incidents and emergencies as appropriate.
- Understanding, awareness and compliance with the AELTC Health and Safety Policy and Procedures, Child Protection Policy and Guidelines and Site Rules.
- Undertaking routine administration – answering queries and escalating as appropriate.
What part your role will play in The Championships:
The Wimbledon Qualifying and Community Sports Centre (Roehampton) hosts the Qualifying Event for The Championships and year-round hosts other events and tournaments as a multi-sport venue.
About you:
- Proven, strong customer service skills, with the ability to professionally answer queries, resolve problems and escalate where appropriate.
- Strong interpersonal skills – able to build and maintain effective internal and external working relationships and communicate effectively both face to face and remotely.
- Experience and ability to work independently and part of a team.
- Pro-active, organised, efficient, professional, reliable, able to meet deadlines with a positive, solution focused, flexible approach.
- Strong, proven working knowledge of Microsoft Office Suite to Intermediate level.
- Strong, proven working knowledge and experience with CRM and booking systems.
- Experience of working in a sports centre or tennis facility and interest in tennis.
Operations Assistant - Community Sports Centre in London employer: Wimbledon
Join our dynamic team at The Wimbledon Qualifying and Community Sports Centre, where we pride ourselves on delivering exceptional guest service in a vibrant sports environment. Our collaborative work culture fosters personal and professional growth, offering opportunities to develop your skills while being part of a prestigious venue that hosts significant events throughout the year. With a focus on employee well-being and a commitment to excellence, we provide a rewarding workplace for those passionate about sports and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant - Community Sports Centre in London
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Wimbledon. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Wimbledon. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Operations Assistant - Community Sports Centre in London
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Wimbledon aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Wimbledon
✨Highlight Your Passion for Sports
When chatting with Wimbledon, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
