The All England Lawn Tennis Club (Championships) Limited (AELTC) in London is seeking a Contact Centre Supervisor to lead the Guest Services Agents, ensuring world-class service for our Guests during The Championships and year-round events. You will manage workloads, mentor a small team, coordinate with Ticketing Managers, handle escalations, and report on Guest Experience metrics.
The role requires delivering exceptional service, data integrity, and flexibility to work peak times, including
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Contact Centre Supervisor: Lead Guest Services & Escalations employer: Wimbledon
The Wimbledon Qualifying and Community Sports Centre is an exceptional employer that prioritises a vibrant work culture and employee development. With a focus on teamwork and community engagement, staff enjoy flexible working hours, opportunities for professional growth, and the chance to make a meaningful impact in a welcoming environment. Located in Roehampton, this role offers a unique opportunity to be part of a dynamic team dedicated to providing outstanding guest experiences.
