Salary: £34,434 - £36,363 per annum
Hours per week: 37 hours
Interview date: To be confirmed after shortlisting
If you enjoy tackling challenges and fixing issues within ICT systems then this is the perfect opportunity to join our dynamic team that covers many areas of ICT solution installation, delivery and software implementation, providing innovative solutions to both the business and the public.
Our ICT team builds and maintains a high quality technical and applications infrastructure that supports the organisations front-line services and enables them to provide cost effective and efficient services to the people of the County of Wiltshire.
As a Service Desk Engineer, you will provide remote support for software and hardware issues, ensuring seamless IT services across Wiltshire Council. As part of your role, you will handle customer calls, troubleshooting and document IT problems, whilst offering efficient resolutions and escalating complex cases when necessary. Your focus will be on maintaining optimal functionality for corporate IT and communication systems.
We are looking for a candidate with strong collaboration and problem-solving skills, who is confident in providing guidance to departments and customers, which results in fantastic customer experience.
We currently have two vacancies for this role.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.
Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.
We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
Contact details
Ross Challice, Service Desk and Support Manager, at Ross.Challice@wiltshire.gov.uk
Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.
Application criteria
Please download and read the role description and person specificationcarefully before you apply.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Statement of commitment to equality and inclusion
Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).
Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.
Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.
