Senior Business Support Officer in Trowbridge

Salary: £27,254 - £28,598 per annum

Hours per week: 37 hours

Interview date: Week Commencing Monday 08 June 2026

We are looking for a Senior Business Support Officer to join our Property & Support Business. This is an important role supporting the delivery of services that help people experiencing homelessness. This is an opportunity to contribute to a service that makes a real difference in the community while developing your skills in a supportive environment.

You will provide a wide range of administrative, information processing and business support services to ensure the Service runs effectively. The role involves processing regular transactions using established procedures, completing routine and event-based tasks, and supporting ongoing processes across the service, including some specialist areas. You will respond to real time queries from colleagues and partners and provide clear and accurate advice on Council processes and procedures.

We are looking for someone with experience in an administrative or business support role who is organised, reliable and able to manage a varied workload. You will need strong attention to detail, good communication skills and the confidence to respond to queries and offer guidance. You should be comfortable working independently as well as part of a team and committed to delivering a high standard of service.

Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details: Natalie McKenna, Homeless Early Intervention Team Manager, at Natalie.McKenna@wiltshire.gov.uk

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria: Please download and read the role description and person specification carefully before you apply. We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion: Disability Confident Employer

Application process: Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.

Responsibilities: Specific duties and responsibilities include:

• Managing own workload which involves making technical assessments of the information provided, and seeking additional or clarifying data in order to allow the service enquiry or complaint to be effectively resolved.
• Ability to challenge or interrogate and deal proactively to queries from clients/customers in order to ensure the appropriate outcome is achieved.
• Provide accurate notetaking and detailed minutes of key meetings, in support of senior officers and to ensure that all actions agreed are followed through by the appropriate people.
• Responses to work may be contentious and it is essential that technically accurate and appropriate advice is provided when requests are received.
• Provide technical advice on bespoke ICT software and ensure all data on systems is accurate and up to date.
• Carrying out research and data collection for projects/work areas and presenting this in appropriate formats.
• Setting up systems to monitor performance & budget information against pre-set targets and support leadership team by reporting on and evaluating data.
• To attend project and team meetings and to ensure that all actions agreed are followed through by the appropriate people.
• Providing any other support in order to ensure the effective operation of the team/service area.
• Able to follow the specific health and safety, legal and national and local policy requirements for the service in which this post sits.

Qualifications: Educated to A level standard/NVQ level 3 in business and administration or equivalent and excellent knowledge of ICT systems. Experience of using electronic data management systems and awareness of data protection in maintaining accurate and sensitive data records. Excellent interpersonal and communication skills with the ability to deal with people at all levels, maintaining confidentiality and with a focus on resolving issues and problems. Ability to analyse and present statistical data and use excel formulas to present data. Evidence of effective communication skills with the ability to resolve issues and problems. A proactive approach in anticipating workload and prioritising accordingly to ensure deadlines and competing demands are met. Previous general experience working within an office environment.