Salary: £31,537 - £33,699 per annum
Hours per week: 37 hours
We have a fantastic opportunity for a Revenues and Benefits Assessment Officer to join our service and support the delivery of several statutory and discretionary functions.
The Revenues and Benefits Service sits at the heart of our local authority. The team calculates and collects income by way of local taxes, council tax and non-domestic rates and uses specialist systems to administer and assess the claims for housing benefit, council tax reduction and other welfare benefits.
As the Assessment Officer, you will be responsible for assessing and reviewing customer’s personal and financial circumstances to assess council tax liability, awarding appropriate benefits, exemptions, relief or discounts
You will be the first point of contact to customers to provide advice on council tax debt management, administering and billing council tax, managing your own workload, initially focusing on council tax account management and debt collection and the various duties associated with the billing and collection process. You will be joining a successful and high performing Revenues and Benefits Service who are based in a number of locations across Wiltshire.
We are looking for an empathetic and assertive candidate with knowledge of legislation in respect of council tax administration, housing benefits and national welfare benefits. Excellent IT skills, communication skills and being emotionally resilient is essential in this role.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefitshere.
Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.
We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
Contact details
Natalie Grant, Revenues and Benefits Operations Manager, Natalie.Grant@wiltshire.gov.uk, Ann Coombs, Revenues and Benefits Operations Manager Ann.Coombs@Wiltshire.gov.uk
Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.
Application criteria
Please download and read the role description and person specification carefully before you apply.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Statement of commitment to equality and inclusion
Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).
Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees.
If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.
Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.
Revenues & Benefits Assessment Officer in Trowbridge employer: Wiltshire
Wiltshire Council is an excellent employer for aspiring lifeguards, offering a supportive work environment that prioritises safety and community engagement. With opportunities for career growth through NPLQ training and a commitment to employee development, you will find a rewarding role that not only enhances your skills but also allows you to make a positive impact in the lives of pool members. Join us in a vibrant location where teamwork and public service are at the heart of what we do.
